Current Open Jobs & Employment Oppportunities | Insperity

Customer Service Representative

Job Title
Customer Service Representative
Job ID
27354059
Location
FRISCO,  TX 75033-2002
Other Location
Description

Our client bridges the American and Canadian markets with their parent company’s decades of production and R&D experience, world-class manufacturing capabilities and a vast array of top-quality parts for buses, trucks and trailers. With thousands of references in different categories, they bring broad coverage in areas such as brakes, suspension, fifth-wheel, steering and wheel-end – all specially designed for the North American fleet in their 9 modern, state-of-the-art facilities that have been delivering parts to OEM and Aftermarket customers all over the world for the past 65 years. They are also fully accredited and IATF16949, ISO14000 and OHSAS18000 certified, adding yet another layer of capabilities to their already impressive portfolio.

Customer Service Representative

You pay attention to detail, and you are comfortable managing and analyzing data for reports and public presentations. You can ‘think on your feet’ and share information about the company’s policies and procedures to customers. As a Customer Service Representative (CSR), you are the most visible member of the team. You have exceptional interpersonal and communication skills, as demonstrated by your employment history. You are diplomatic, a superb listener, a hands-on problem-solver and able to prioritize tasks in a fast-paced environment. You are a troubleshooter and a team player who approaches your job with energy, enthusiasm and integrity. You will work closely with the customers and the extended support team to ensure that service exceeds expectations.

Responsibilities:

  • Develop relationships with customers
  • Accurately and promptly track and update orders into the system
  • Execute tasks in an organized manner; consistently follow daily processes; maintain a proactive approach focused on preventing issues and ensuring client satisfaction
  • Proactively seek ways to improve service and bring added value to the client
  • Maintain a professional, polished, courteous and outgoing attitude
  • Remain flexible in role and willing to provide support to the Administrative Manager

Qualifications:

  • 4+ years’ experience in a professional business or service company
  • Strong time management and organizational skills
  • Strong people skills; able to build and maintain professional, trusting relationships with customers, vendors, able to quickly and effectively learn the culture and uniqueness of the customer environment and adapt to various personality types and reporting levels
  • Excellent interpersonal communication
  • Intermediate computer and Microsoft Office skills; highly proficient in Excel, able to manipulate data, send and receive e-mail, and access on-line manuals
  • SAP Preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.