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Coordinator, Member Engagement

Job Title
Coordinator, Member Engagement
Job ID
27346597
Location
Houston,  TX 77010
Other Location
Description

Coordinator, Member Engagement 

 

Who we are
The Partnership is a place for community-minded business leaders who want to be involved in Houston’s positive growth and influence the direction in which Houston is going. Through the dedicated efforts of our members, the Partnership addresses Houston’s unique challenges, and champions the growth and success of our region.
 

Since 1840, the Greater Houston Partnership has strived to make the region the best place to live, work and build a business. We serve over 1,200 member companies in the 11-county Houston region including Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, San Jacinto, Walker and Waller counties.
Join us as we work together to make Houston greater.
 
Who are we looking for today?

The Partnership is looking for an ambitious, results driven, community minded, coordinator in the member engagement division. The Member Engagement Division is responsible for the attraction, retention and engagement of members. To achieve this, the Member Engagement Division works to secure adequate funding for the organization through membership, events and special initiatives.The Membership Engagement Coordinator will work closely with the Senior Director of Membership and/or MED Leadership, with key role to support our members to ensure a positive, successful relationship with the Partnership.   In this role, you will be a primary point of contact for house accounts (members at the Associate, Limited Partner and Advisory Partner level - $1,000-$5,000). You will have a special focus on new members, ensuring successful onboarding through proactive engagement and monitoring of activities. You will also help identify opportunities to retain and grow members by acting as liaison between members and staff. The Membership Coordinator will coordinate member events and benefits such as the Ambassadors, Connection Zone and Membership 101.


What you will do:

  • Pay special attention to new members (Assoc. LP and AP), perform onboarding, proactive outreach to house accounts through phone calls, emails, and driving members to Connection Zone and Membership 101.   
  • Handle general membership benefits inquiries and how to get involved at the Partnership with courteous and timely responses: staff the MED inbox and phone lines, walk-ins, Connection Zone
  • Serve as staff liaison for Ambassadors which requires coordinating regular meetings and communications to provide Partnership updates; maintaining roster, activity log, and performance awards. 
  • Coordinate Connection Zone: scheduling; logistics; marketing; staffing
  • Coordinate Membership 101: scheduling; logistics; marketing; staffing
  • Assist with membership invoicing such as processing check and credit card payments, updating membership records, producing and printing invoices and receipts upon request
  • Help triage member inquiries about committee enrollment
  • Provide back-up support for sales team in addressing requests for prospective member information
  • General administrative duties including maintaining an accurate filing system, coordinating mailings and email distributions, preparing expense reports and purchase orders.
  • Prepare letters, reports and presentations as requested by leadership
  • Collaborate with internal departments such as MarCom, IT and Accounting as needed
  • Help staff lobby reception desk on a rotating basis

Knowledge, Skills, and Abilities

The following knowledge, skills and abilities are desirable for job success:

  • Excellent verbal, written, interpersonal skills.
  • Preference for fast-paced, deadline-oriented environment.
  • Preference for working with internal and external contacts at all levels.
  • Preference for detail work.
  • Ability to prioritize simultaneous assignments.
  • Ability to work in a team environment.
  • Professional appearance.
  • Advance level Proficiency in Windows, Microsoft Word, PowerPoint, Microsoft Excel and other software programs.
  • Salesforce, Basecamp or other database software knowledge and experience necessary.
  • Flexibility to work some overtime, as necessary.

 

Behavioral Competencies-Attributes, Behaviors, and Competencies (ABC’s)

Achievement Focus - Recognizes and acts on opportunities; demonstrates persistence and overcomes obstacles.

Adaptability – Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation and manages competing demands.

 

Dependability – Commits to doing the best job possible, follows instructions, responds to management direction, keeps commitments, meets attendance and punctuality guidelines, responds to requests for service and assistance and takes responsibility for own actions.

 

Planning & Organization – Integrates changes smoothly, plans for additional resources, prioritizes and plans work activities, sets goals and objectives, uses time efficiently and works in an organized manner.

 

Education Requirements

Bachelor’s Degree in Business, or Marketing or Communications preferred.

 

Required Experience

Minimum of 3 years of experience in all aspects of developing and managing event coordination or in a related field, such as marketing or conference services.

 

Physical Requirements

  • Good vision and hearing acuity (with adaptive aids if necessary).
  • Manual dexterity and skillful use of computer keyboard.
  • Physical exertion includes bending, pushing, standing, and walking.  Must be able to move or lift approximately 25 pounds on occasion.

 

Mental and Aptitude Requirements

  • Job requires the ability to hear, see, and talk; critical thinking, detail-oriented, and empathy.

 

Safety Requirements

Adhere to office safety policies and procedures.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The Greater Houston Partnership is an Equal Opportunity Employer.


Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation commensurate with experience. We also offer an extensive benefits package including paid garage parking, generous paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

The Greater Houston Partnership is an Equal Opportunity Employer.

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