Senior Customer for Life Partner | Senior Account Manager

Job Title
Senior Customer for Life Partner | Senior Account Manager
Job ID
27320944
Location
Plano,  TX 75093
Other Location
Description

Senior Customer for Life Partner (“C4L Partner”)

Summary

The C4L Partner is responsible for the customer success of their assigned high value customers (HVC”). The C4L Partner will have a deep understanding of their customer’s business, of the ResMan products, and of the broader industry to be an effective consultative partner to solving the business challenges of their partners.  The primary goals of the C4L Partner are (1) to build and nurture a relationship of trust as a strategic advisor to increase the loyalty of the relationship, and (2) to consult with the customer on how ResMan can provide solutions to their business challenges thus expanding our relationship with that customer.

Key Responsibilities

  • Develop trust relationships with assigned HVC’s to protect against competitive pressures
  • Acquire a thorough understanding of HVC needs and requirements
  • Expand the relationship with the HVC on ways ResMan solutions can help them grow (organic growth) and creatively look for ways ResMan solutions can solve their business challenges (strategic growth, creating new revenue)
  • Create plans to address customers’ business needs
  • Advise customers on creating profitable processes
  • Understand the terms of the contract and review the billing to ensure we are optimizing the contract terms
  • Creatively find new ways to advise and retain customers by understanding the multifamily market and our customers’ competitors
  • Collaborate with internal teams as the voice of the customer to ensure customer success
  • Actively review all internal activity related to the HVC including support tickets, onboarding of new solutions, and enhancement requests.
  • Develop a standardized presentation for customers to review with them on a regular basis to include information on how their business is doing compared to others in our portfolio, metrics that show how their employees are utilizing our solutions and how they can improve their results, and areas of challenge for them and how our solutions can solve those challenges.

Qualifications

  • Bachelor’s degree preferred or equivalent relevant experience as a key account manager
  • 5-7 years relevant experience as key account manager in a SaaS environment
  • Strong analytical skills
  • Exemplary interpersonal and communication skills
  • Experience working in a fast paced, high growth environment
  • Proactive and creative problem solving skills
  • Proven ability to deliver successful results on-time, consistently
  • Eager to work in a rapidly growing and dynamic business
  • “Servitude Leadership” mentality and demonstrated passion for serving customers and helping others
  • Ability to contribute to a collaborative and supportive team environment
  • Proficiency in office based computer software
  • Preferred experience in Property Management, Accounting, and/or Banking

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