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Customer Success Manager

Job Title
Customer Success Manager
Job ID
27317336
Location
New York,  NY 10006
Other Location
Description

 

Customer Success Manager - US

LumApps - The Social Intranet


 

About LumApps

LumApps is a category leader for B2B digital communication platforms. We have a unique positioning on the market: a social and collaborative intranet for forward-thinking companies that understand the power of communication to build a competitive advantage. Employees can access everything they need in one digital workplace: corporate news, documents, business apps and communities.

Today, we have several million users, serving prominent corporations such as Logitech, Electronic Arts, Global Payment, The Economist, Veolia, Air Liquide and are rapidly gaining a deeper market hold around the globe. Following our success in Europe and the US, we want to become the only digital workplace and best enterprise portal solution on the global market!

Mission

At LumApps we want our customers to achieve their desired outcome through the usage of our products and the interaction with all our company. We think the best expansion is based on a customer success-drive growth. The Customer Success Team is here to land and expand the usage of LumApps in our customer organization. Our team is dedicated to work with customers orchestrate, communicate, prioritize to reach a successful journey in using the solution and share the best practices to other parts of the company.

Responsibilities

  • Manage the renewal pipeline with visibility and commitment

  • Create, maintain and reinforce a trustful relationship with existing customers

  • Lead and execute customer positive action plans through appropriate touchpoints

  • Grow existing usage of LumApps solution by providing product add-on recommendations and referring to sales team for upsells 

  • Collaborate with Professional Services, Sales account team and Product Management to deliver the appropriate experience for LumApps customer

  • Proactively set customer goals in using LumApps and help manage expectations along the journey

  • Keep the customer landscape fresh in the LumApps Customer Management Tools

  • Own responsibility of a pipeline of renewal in LumApps customers

  • Build quotes and  proposals to active customers

  • Participate in legal and contract discussions with active customers


 

Requirements

  • Be able to proactively communicate with customers and with internal teams

  • Manage a reliable reporting on activities and revenue

  • Time management : right message at the right time

  • Motivation to make our customers successful in the usage of our solution to build a success-drive growth

  • Be able to share cultural values of the company

  • A high level of autonomy in a fast growing environment

 

What you'll enjoy

  • We have a  program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career.

  • LumApps offers a competitive base salary with a generous sales compensation plan (uncapped) and sales accelerators if sales quota is exceeded

  • Turning our goal of revolutionizing the way the word communicates into reality requires a diverse group of passionate, creative and innovative people.