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OEM Account Manager- MUST be Bi-lingual in FRENCH AND ENGLISH

Job Title
OEM Account Manager- MUST be Bi-lingual in FRENCH AND ENGLISH
Job ID
Kansas City,  MO 64105
Other Location

Job Description OEM Account Manager – Bi-lingual English & French Required


Company Overview

AutoAlert is the first and only Customer Experience Platform for the automotive industry.

Powered by our Industry-leading A.I. (automotive intelligence) to drive immediate results through Data Application, Incentive Management and Equity Solutions. CXM from AutoAlert uses complex algorithms to empower dealer partners to leverage data in specific consumer offerings at the right time, to drive opportunitiesservice to salescampaigns and communicate it with immediacy.

Job Summary

Bi-lingual in FRENCH AND ENGLISH   The OEM Account Manager position works out of our corporate office in downtown Kansas City and is primarily responsible for providing account management via phone, email, and live webinar communication. This includes client accountability focusing on client retention, usage growth, end user training, all while maintaining strong relationships with your assigned accounts. The OEM Account Manager position coordinates closely with the Regional Performance Manager (RPM) to ensure that all dealership employees enhance their knowledge and usage of AutoAlert software platform and that a strategic plan for AutoAlert is implemented. This position receives guidance and direction but works with minimal supervision.

Essential Duties and Responsibilities:

  • Responsible for achieving personal goals and metrics which support the overall success of the organization.
  • Maintain and improve relationships with assigned clients to ensure client satisfaction and retention, through phone calls, GoToMeeting calls, and emails
  • Enhance client knowledge and usage on the proper execution of the AutoAlert software suite through use of remote/online group training sessions to include all levels of the client account/dealership.
  • Drive adoption of online learning center usage for both new hires as well as tenured employees’ continuing education. Drive usage for product release updates as well as job role specific training.
  • Identify, nurture and create advocates for AutoAlert at dealership level.
  • Build and nurture relationships across key stakeholders in the dealership including Dealer Principle and General Manager.
  • Hold Dealerships accountable for utilization through reporting and metrics review.
  • Maintain expert level comprehension of all products in the AutoAlert software suite and when training, train according to AutoAlert’s approved training methods and best practices.
  • Follow appropriate documentation process utilizing SaleForce, including all dealer contacts, next scheduled contact, new users and key roles within the dealership.
  • Regularly present ideas, initiatives and status reports for achieving established goals and objectives with your Manager and RPM.
  • Expertly and professionally conduct inbound and outbound calls and emails with clients, address any issues, recognize training needs and resolve promptly and comprehensively.
  • Provide exceptional service to clients and apply effective troubleshooting techniques under pressure.
  • Continuously evaluate client health and strive to improve client class and usage to meet and exceed departmental goals and objectives.
  • Other duties as assigned.

Knowledge/Skill Requirements:

  • REQUIREMENT for this role MUST be Bi-lingual in FRENCH AND ENGLISH
  • Must have excellent soft skills to interact with both internal and external customers
  • Problem Solving – Using independent judgement and discretion, identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Must have excellent soft skills to interact with both internal and external customers
  • Demonstrates knowledge of market and competition- or be willing to learn the industry and how it operates.
  • Communicates effectively and efficiently on all levels.
  • Strong listening skills- This is a must, although you are often driving communication, being able listen is key.
  • Works well under pressure and demonstrates capacity to meet and exceed deadlines.
  • Strong ability to multi-task.
  • Client driven- must have a desire for all of your clients and dealerships to exceed expectation and goals.

Preferred Qualifications Education and/or Experience:

  • A minimum of 3 years of high-level automotive experience is preferred.
  • Sufficient automotive product knowledge and industry knowledge, or a strong commitment to learn, is required.
  • Relevant customer support, client retention, or account manager experience required. 

Benefits offered:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Disability
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dependent Care FSA
  • 401(k) Retirement Savings Plan

Eligibility requirements apply to all plans. AutoAlert, Inc. reserves the right to alter all benefit offerings at will. To protect our Dealer-Client relationships, we will require written consent from a GM or higher to move to the interview process.  AutoAlert, Inc. is an equal opportunity employer.

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