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Part-Time Customer Service Specialist (Resource Center)

Job Title
Part-Time Customer Service Specialist (Resource Center)
Job ID
San Antonio,  TX
Other Location
Imagine joining a group of individuals — each with their own unique skills
and passions, but united by a common purpose.
Imagine yourself at Girl Scouts!

Located in San Antonio, Texas, Girl Scouts of Southwest Texas (GSSWT) is a community-based organization dedicated to building girls of courage, confidence and character, who make the world a better place. GSSWT has more than 30,000 girl and adult members in its 21-county area, including Atascosa, Bandera, Bexar, Comal, Dimmit, Edwards, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, Kimble, Kinney, Maverick, Medina, Real, Uvalde, Val Verde, Wilson and Zavala. 
Girl Scouts of the USA (GSUSA) is the world's preeminent organization for girls, with a membership of more than 3.2 million girls and adults. Today, as when founded in 1912, GSUSA helps cultivate values, social conscience and self-esteem in young girls, while also teaching them critical life skills that will enable them to succeed as adults. In Girl Scouting, and its special girl-only environment, girls discover the fun, friendships and power of girls together.
GSSWT is seeking career professionals committed to making a difference. Working with the Girl Scouts—an organization with a solid history and a growing future—means working to your fullest potential in a dynamic and diverse environment.
Part-Time Customer Service Specialist (Resource Center)
Job Summary:
The Resource Center Specialist is responsible for successfully supporting and retaining adult volunteers by maintaining relationships with troop leadership volunteers to assist them in their work with girls.
Essential Duties and Responsibilities:
  • Assists in achieving the council’s goals for girl and adult membership and retention by implementing membership strategies in assigned areas.
  • Utilizes customer relationship management system (Salesforce) to support to manage, support and track interactions with volunteers.
  • Provides expert Volunteer Toolkit demonstrations to volunteers.  Assisting volunteers in navigating the VTK system and learning how to manage their troop activities in this platform.
  • Provides program kit demonstrations to volunteers.
  • Assists with selection of program resources to support the Girl Scout program delivery to troops.
  • Manages inventory of equipment and resources by using check out system Resource Mate.
  • Implements risk management policies and procedures within area of responsibility to include troop/group activity notifications.
  • Remains informed and supportive of council and other department initiatives and effectively communicates changes and initiatives to volunteers.
  • Monitors and provides support for problem solving and conflict resolution in a timely manner.
  • Performs additional duties as assigned in support of the council’s mission and goals.
  • High School graduate/some college with experience in customer service, office reception, inventory control.
Computer Skills:
  • Must be proficient in proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word)
  • 19 hours/week
  • 2 part-time 19 hours/week schedules available: 
    • AM Shift 8:30 AM – 2 PM Monday, Tuesday, Thursday, Friday and 1st and 2nd Saturday 9 AM – 3 PM
    • PM Shift 2 PM – 6:30 PM  Monday, Tuesday, Thursday, Friday and 1st and 2nd Saturday 9 AM – 3 PM
  • $12.00/hour
In exchange for your hard work and dedication, GSSWT offers:
  • Competitive pay.
  • Continuous training.
  • High energy, professional work environment.
GSSWT works to maintain the best possible environment for its employees, where people can learn and grow with the company. It strives to provide a collaborative, creative environment where each person feels encouraged to contribute to processes, decisions, planning and culture.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.