@Orchard | A Leading Provider of Technical Workforce Solutions


Job Title
Job ID
New York,  NY
Other Location
Irvine, CA; Los Angeles, CA; San Francisco, CA; Santa Clara, CA; Boston, MA; Short Hills, NJ; New York, NY; Philadelphia, PA; Seattle, WA

Want to work for a Top Tier Advisory firm in the digital commerce space with some of the nation’s largest, most high profile organizations?  Would a chance to build a solid career in a firm that offers strong growth trajectory, individual development and an inclusive environment excite you? 

We are currently seeking a Manager in Customer & Operations for our Management Consulting practice.


Work with clients to understand the business needs and both technical and functional requirements for order management and fulfillment solutions for eCommerce
Engage with the client stakeholders of the eCommerce post-purchase process across such functions as IT, Finance, Accounting, Marketing/Sales, eCommerce with the ability to recommend and design state of the art solutions in order management (OMS) and both digital and physical fulfillment capabilities
Establish client value propositions that justify investments in these solutions and have the ability to articulate this value across each of the stakeholder groups
Possess sufficient technical knowledge to support the technical design of these solutions, including addressing mitigation of associated risks in order management and fulfillment
Exhibit a knowledge and understanding of leading practices in eCommerce OMS and fulfillment functionality and experience across a multitude of solutions
Participate in continual development and publication of thought leadership and service offerings

A minimum of five years of experience in managing and/or implementing eCommerce solutions, with extensive experience in Order Management Systems (OMS) and digital or physical product fulfillment
Bachelor's degree from an accredited college/university
Working knowledge of the leading solutions and providers of eCommerce OMS technology
Excellent foundational consulting skills, including analytical, written and verbal communication, client presence, client relationship development, facilitation, and presentation skills
Travel may be up to 80-100%
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

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