Technical Account Manager
- Job Title
- Technical Account Manager
- Job ID
- Valley View, OH 44125
- Other Location
About Us: NexGoal is a corporate recruiting firm that places high quality, competitive and driven former athletes in careers with our corporate partners.
Position Our Client Is Hiring: Technical Account Manager
Our Client's Location: Cleveland, OH
Our Client's Company Profile: Rapidly growing IT Managed Services and Security Company and a five-time Weatherhead 100 winner.
Why Work For Our Client: If you are a passionate, driven, team-oriented person looking to advance their career with a family-oriented company, our client will be the perfect fit.
Compensation and Benefits:
- Competitive Base Salary
- Full health benefits, 401k
- Paid certification training
- Opportunity for advancement
- Paid phone
- Performance Incentives
- A bachelor’s degree preferably in information systems, computer science, or a related field.
- Possess information technology (IT) business certifications and/or technical certifications
- 2-3 years of experience working in the IT industry
- Outstanding verbal and written communication skills
- Communicate with clients and internal teams to explain products and implementation schedules.
- Coordinate and present client Roadmaps and QBRs
- Coordinate Client On-Boarding
- Validate client documentation
- Respond to technical concerns and problems, ensuring smooth communications and issue resolution through proper coordination with the engineering team.
- Collaborate with the Sales Director and Systems Architect to present project proposals over 8 ours in duration.
- Handle the scoping, approvals and implementation of projects 8 hours less in duration.
- Work with the Project Management team to plan projects larger than 8 hours.
- Visit 2-4 clients per week ensuring that all clients have been meet with each quarter.
Additional Requirements: Drug test, background check.