Careers - Metronome
Careers

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Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Watch Support

Job Title
Watch Support
Requirement ID
27208205
Location
Reston,  VA
Other Location
Description

The Watch Support Specialist will work on a highly motivated and focused team supporting intelligence analysis around the globe via a centralized service desk.The candidate will be a part of a program responsible for actively monitoring systems, ensuring continuous availability of data, and providing analytic support to a global user base on a 24/7 basis.

Duties Include:

  • Serve as primary point of contact for a large and diverse user base
  • Persistently monitor relevant systems and coordinate escalation of trouble tickets
  • Perform initial triage of suspected/reported issues
  • Work closely with TAC Operations/Engineering staff to coordinate issue resolution
  • Support content administration/quality control of the TAC query database and User Management Service
  • Troubleshoot user access issues
  • Review and approve user generated queries, account requests, and role requests in accordance with policy
  • Provide analytic support to users through the creation of grids and queries
  • Receive, respond to, and properly document user requests
  • Support promulgation of information to the TAC community
  • Assist with the development of team SOPs and SharePoint site
Required Skills

• Ability and willingness to work a 24/7 rotating shift
• Demonstrated experience supporting and maintaining IT systems
• Excellent verbal and written communication
• Excellent customer service skills

Clearance:
Active US Government Security Clearance Required.
Optional Skills

• Prior experience as an analyst within the Intelligence Community (All Source, IMINT, SIGINT, HUMINT).
• 4 year BA/BS degree or progressive and relevant education, training and/or certification(s) may be substituted.
Openings
1

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An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.