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Quality Manager

Job Title
Quality Manager
Job ID

Quality Manager

Westell Technologies, Inc. is a leading provider of high-performance network infrastructure solutions. With millions of products successfully deployed worldwide, Westell is a trusted partner for transforming networks into high-quality, reliable systems.

Westell is seeking an experienced Quality Manager to join their talented team. This is a great opportunity to work with senior leaders and have a significant impact on the organization.  This position will be responsible for the overall development, implementation, and maintenance of Westell’s Quality Systems and Processes as needed to meet customer requirements and those of ISO 9001 and TL9000.


Duties and Responsibilities

Ensure that the Westell Quality Management System conforms to customer, internal, and ISO 9001/TL9000 requirements.

Develop and communicate the Westell Quality Policy to all employees.

Evaluate subcontractor and supplier quality systems to assure supply chain control.

Verify that external suppliers and subcontractors adhere to Westell quality requirements.

Contact and communicate any quality issues with Westell suppliers and subcontractors.

Lead a team of Quality inspectors and auditors.

Establish and maintain all Quality Organization procedures, work instructions, documentation, and quality records which support the Westell Corporate Quality Policy.

Measure and report key quality metrics as defined by Westell's Quality Procedures

Establish and maintain a closed loop corrective and preventive action system.

Evaluate incoming material for conformance to Westell specifications and requirements.

Perform finished product, packaging, and shipping audits to assess conformance to customer and internal quality requirements.

Audit Westell functional departments for conformance to product and process/procedural requirements.

Action and close all customer complaints

Participate in the review of Westell product designs to ensure conformance to customer requirements and to ensure reliability.

Perform all internal and external Quality audits.

Lead Management Review activities to assess quality system performance and identify opportunities for Quality Management System improvement.

Manage by identifying Opportunities for Improvement and implementing continuous improvement actions/teams/processes to address and impact these.



Required Qualifications:

  • A bachelor's degree in business administration, engineering or quality is preferred. 
  • Minimum 10 years of experience in Quality Assurance/Quality Control.
  • Experience with  adhering to ISO 9001 requirements
  • Ideal candidate will have experience with TL 9000.
  • Solid experience with vendor/supplier quality.



Westell has retained Flex Execs Management Solutions for this search.  Qualified candidates should send their resume to Alison Murphy at amurphy@flexexecs.com.

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