Option 2: Create a New Profile
Managed Services Analyst
- Job Title
- Managed Services Analyst
- Alpharetta, GA 30009
- Other Location
Managed Services Analyst
The Managed Services Analyst position is an entry-level position that reviews, plans, and evaluates networks. Managed Services Analysts provide first-level technical support and perform product installation and support services for Safe Systems’ clients. The Managed Services Analyst position primarily works out of Safe Systems’ Network Operation Center in Alpharetta, GA.
The Managed Services Analyst provides entry level support, installation and maintenance of managed services for Safe Systems clients. The nature of the role involves continued participation in refinements of managed services through basic scripting and automation initiatives.
Service Support and Maintenance:
Participates in entry level scripting; shadows during managed services development team meetings
Consults and provides assistance to Network Analyst on multilevel support incidents.
Performs ongoing maintenance processes and communicates deficiencies through reporting mechanisms.
Maintains confidentiality with regard to the information being processed, stored or accessed by clients of Safe Systems.
Managed Services Technical Support & Implementation:
Performs Managed Services troubleshooting for clients.
Consults on Tier I support incidents; provides feedback/education on escalated ticket requests
Participates in managed services and product implementations
Hands attention to ensuring quality service deployments
Actively participates in training and educational initiatives.
Develops technical skills and stays abreast of changing technologies in order to provide exceptional service to Safe Systems clients.
Additional Skills & Requirements
Bachelor’s Degree in the study areas of business or information systems.
Minimum of 1 to 2 year(s) experience in a technical support environment.
Excellent communication, organizational skills and the ability to meet deadlines.
Strong documentation skills and attention to detail.
Excellent understanding and use of Microsoft office products.
Meet all requirements of certification track for career development and position knowledge.
Thank you for your interest in Safe Systems! We welcome the opportunity to review your resume and application. To apply for a position above, please click on the link and follow each prompt. Our Careers page is updated as positions become available. If the position you are interested in is not listed above, please check back at a later date.
All applicants must successfully pass a 7-year criminal history check, Social Security number verification, sexual offender registry search and credit history check.
We are a tech company that specializes in the community banking industry
Hundreds of small banks and credit unions across the US turn to us for our regulatory expertise
We have a relaxed corporate environment with plenty of benefits