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Process Improvement Leader

Job Title
Process Improvement Leader
Job ID
Toronto,  ON
Other Location

Process Improvement Leader - Kingston (Toronto)

We have partnered with a recognized leader in the Canadian insurance industry to search for innovative Process Improvement Leaders. Candidates should be passionate about challenging the status-quo and are interested in finding innovative solutions to next-gen business obstacles. A background in  project management, business analysis, sales or marketing, paired with an interest in process improvement initiatives is the perfect mix for this role. This is a great role for a young professional or graduate to make a huge impact and work directly alongside senior leadership within a national company.  Preference for candidates willing to accept relocation package to Kingston. 


Responsibilities Include:

    • Support development of the Retail Management System (improvement projects, process controls, metrics & reporting, training, capacity planning, etc.)
    • Lead a project team to achieve and sustain a step change in key operation metrics
    • Accountable to drive projects to completion for real business result improvement on the most important business problems
    • Engage in operational capacity planning and cross training to support future growth of the business
    • Deliver process improvement methodology training
    • Mentor and coach team members further develop process controls
    • Work closely with process owners and operations management to identify improvement opportunities


Knowledge / Experience / Certification

    • Mix of skills developed via some combination of education & experience in:
      • data science/analytics/visualization,
      • design & systems thinking,
      • digital development programming,
      • sales/digital marketing
      • project management,
      • business analytics,
      • finance or economics,
      • other related work or educational programs
    • Critical thinker
    • Appropriate technical experience and skill for the initial role focus (or ability to quickly learn it)


Education / Professional Courses

    • Recent university grads (0 to 5 years) from Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, etc.


Key Skills

    • Strong Leadership Skills
    • Active listener / excellent communication skills (all media / all audiences)
    • Courage / initiative / action bias
    • Creative problem solver / data-based root cause solution bias
    • Emotional intelligence / self-aware / open mind
    • Able to influence / inspire / energize / coach / lead others & create urgency for change


Key Competencies

    • Work Organization/Project Management: Develops and implements plans for others (not necessarily direct reports), anticipates current and future needs and objectives; manages resources and ensures tasks are completed on time and within budget
    • Innovation: Implements programs that encourage, recognize and reward innovative thinking; supports the introduction of new ideas, methods or processes
    • Relationship Building: Initiates and builds effective relationships with colleagues in other departments; supports and develops effective cross-departmental relations and work initiatives


How to apply?

You can apply directly to  or on our website at We want to thank all applicants for their interest, but only those in consideration will be contacted. 

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