Careers - Metronome


Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.

Operational Support

Job Title
Operational Support
Requirement ID
Washington,  DC
Other Location

The Operations Support Team candidate will be responsible for providing operational support to the end-users, troubleshoot any reported issues or anomalies discovered, monitor the application and components of the application and ultimately ensure the application remains operational to perform the mission the application supports. 

Duties Include:

  • Utilize and understand the functional and administrative capabilities provided by the COLISEUM/TRACER application
  • Respond to and resolve end-user functional questions and issues related to the COLISEUM/TRACER application which are reported via support phone, email, or trouble tickets
  • Work with the Engineering team to address and resolve more complex issues
  • Solve problems quickly in high-stress situations
  • Use administrative tools built into the application to resolve issues and update picklist items as required
  • Build strong client relationships and maintain their confidence

Hours of support are primarily Mon-Fri from 0800-1600 EST, but will require rotating on-site weekend support.

Required Skills

• Possess the ability to solve problems quickly in high-stress situations
• Exhibit the capability to build strong client relationships and maintain their confidence
• Comfortable using Command Line Interface (CLI) and command line editors
• Working knowledge of supporting web-based applications
• Working knowledge of Linux/UNIX Operating System (O/S)

• Polygraph will be required once selected for the position

Active US Government Security Clearance Required.
Optional Skills

• Prior military or experience working with military organizations and personnel
• Prior help desk and functional operations support with experience working with end users
• Prior experience using Command Line Interface (CLI) and command line editors to identify and resolve application, database or data related issues
• Working knowledge of Linux/UNIX Operating System (O/S)
• Knowledge and utilization of web-based applications

Option 1: Create a New Profile

An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.