Current Open Jobs & Employment Oppportunities | Insperity

Account Manager/Consultant

Job Title
Account Manager/Consultant
Job ID
27076302
Location
Encino,  CA 91436
Other Location
Description

Account Manager/Consultant

The Account Manager is responsible for cultivating the overall client relationship. In doing so they manage the overall client lifecycle within Post Sales. This includes leading, coordinating and presenting overall technology design and change management, quote issuance, client meetings, open issue management, technical database(s) & documentation, and billing review.

Responsibilities:

  • Serves as the lead relationship management role / consultant over a defined sub-set of clients ensuring retention of the clients
  • Acts as the day-to-day client point of contact
  • Serves as the client advocate to ensure clients are getting services in accordance with their SLA (i.e. response & resolution times)
  • Provides input to assist  Service Delivery with meeting client specific QOS metrics per client SLA
  • Reviews technical sales opportunities with the Procurement and Technical teams to ensure quotes are prepared timely and accurately to meet client needs
  • Coordinates technical services with internal departments to prepare, plan and execute network infrastructure projects ensuring optimal client communication and expectation setting
  • Prepares for and attends recurring onsite client status meetings
  • Creates & reviews supporting materials (presentations, reports, etc.) for IT Status Meetings with clients
  • Develops and reviews documentation for successfully supporting their clients and users
  • Creates and maintains project plans, status reports and checklists
  • Presents a professional and positive attitude while promoting service offerings
  • Ensures the Core Values are promoted and adhered to during all aspects of client interactions
  • Reviews and escalates “as needed” network, desktop, and end-user technical support tasks (“acts as the last line of defense”)

Requirements

  • 3+ years’ experience successfully managing client relationships for small & medium size businesses
  • Familiarity with Windows servers, operating systems as well as basic understanding of network concepts and troubleshooting methodologies
  • General knowledge of small & medium size business technology / infrastructure
  • Excellent pro-active verbal and written communication skills
  • Able to manage and complete multiple projects simultaneously
  • Able to apply consistency throughout the work product
  • Team player with strong work ethic, keen to work in a fast-paced, entrepreneurial environment
  • Effective at producing required results in a short amount of time
  • Strong communication: both written and orally (consistent, efficient, and effective)

              

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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