Application Support Analyst (banking/fintech)
- Job Title
- Application Support Analyst (banking/fintech)
- Job ID
- 27696168
- Work From Home
- Yes
- Work Remote
- Yes
- Location
- Allen, TX 75013-2790
- Other Location
- 48170
- Description
-
Application Support Analyst (banking/fintech)
United States (100% Remote)
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
Description & Requirements
Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Their best-in-class products are just the start as they lay the groundwork for the future of digital banking and payments. We hope you’ll join us. They can’t do it without you.
This role can be worked remotely anywhere in the continental U.S.What you’ll be responsible for:
- Analyzes the customer’s existing products/processes and consults with customer to map existing system to our product.
- Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
- Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
- Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
- Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
- Maintains effective communication with customer throughout entire project/case.
- Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
- Prepares training materials and documentation for customers and internal users.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 18 months to three years experience in applications analysis, software implementation or related field
- Not eligible for visa sponsorship
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with our mission and can contribute to our company in a variety of ways.