VoIP Engineer II
- Job Title
- VoIP Engineer II
- Job Order ID
- 27673991
- Begin Date
- 8/24/22
- Duration
- Location
- Phoenix, AZ
- Other Location
- Description
-
VoIP Engineer II - Phoenix, AZ
JOB SUMMARY
The VoIP Engineer II position is jointly responsible for the operation and maintenance of the Company’s Class 5 VoIP switching platforms, order provisioning and trouble ticket management. The VoIP Engineer II will analyze and resolve call-flow, hardware, and software problems in a timely manner, and will provide reseller or end-user training where required.ESSENTIAL DUTIES AND RESPONSIBILITIES- Resolves trouble reports from customers, vendors, and other companies.
- Monitors network performance and troubleshoots problem areas as needed.
- Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, Metaswitch CommPortal and EAS/DSS on Metaswitch soft switch.
- Pre-tests newly established circuits and coordinates customer cuts with vendors.
- Evaluates and tests new equipment, software, and firmware, such as IP phones, ATAs and toolsets.
- Coordinates number porting request with carriers, resellers, and Company LNP Specialists.
- Coordinates with vendors on installation of equipment and ensure calls are routed correctly.
- Works with Product Teams to develop and implement new products and services.
- Assists in the development, implementation and maintenance of policies, training plans and procedures for NMC team members, resellers, and end-users to follow.
- Provisions basic line services such as basic POTS, DID, ISDN and SS7 services.
- Coaches and mentors junior level team members for professional development.
EDUCATION AND EXPERIENCE REQUIREMENTS- High school diploma or equivalent is required.
- Five (5) years of legacy, softswitch or related telecommunications experience are required.
- Must have strong knowledge of SIP messaging, digital switching technology, traffic engineering, telecom testing methodology, Central Office protection practices, and subscriber and trunk carrier systems.
- Must have a strong and proven ability to analyze, summarize and solve issues with VoIP services and SIP messaging.
- Demonstrated knowledge of Metaswitch 3510 soft switch and Calix DLC is preferred.
- 2 - 3 years Metaswitch experience.
- Strong working knowledge of Networking, IP Telecom technologies and terminology is preferred.
- Knowledge of LAN/WAN protocols, DHCP and DNS is preferred.
- Proven strong process and documentation skills are required.
KNOWLEDGE/SKILLS/ABILITIES- Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships, and acting as internal company advocate.
- Team Orientation & Interpersonal – highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
- Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic, and tactful manner.
- Organization & Time Management – able to work independently with minimal supervision, planning, scheduling, and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
- Project Management – able to prepare a plan that achieves stated objectives, establish and meet project deadlines, modify plan to reflect changing priorities and successfully complete project.
- Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
- Systems & Software – proficient knowledge of Microsoft Office software applications.
SKILL REQUIREMENTS- Typing/computer keyboard
- Verbal communication
- Utilize computer software (specified above)
- Written communication
- Retrieve and compile information
- Maintain records/logs
- Verify data and information
- Organize and prioritize information/tasks
- Operate office equipment
- Basic mathematical concepts (e.g. add, subtract)
PHYSICAL REQUIREMENTS- Sitting for extended periods
- Extended periods viewing computer screen
- Repetitive Motions
- Reading
- Speaking
- Reaching/Grasping
- Hearing
- Writing
HAZARDS- Normal office environment
- Electrical current
- Proximity to moving mechanical parts
Company is an “Equal Opportunity/Affirmative Action Employer.” Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate.
Send resumes to: Scharlet Mauldin at scharlet@burrellassociates.com. Contact number (214) 415-8800. Burrell Associates Executive Search (www.burrellassociates.com) is a well-respected, professional recruiting firm founded in 1986, has been retained for this company's confidential search. We specialize in placing professional candidates at all levels, executing with the strictest of confidentiality.
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- Optional Skills
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- Openings
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