Hourly Rate: 17.30/hour

Position Summary:

This position will work a flexible schedule in order collaborate with and support Wraparound Care Coordinators to meet client needs. This position will link families to community resources and assist with mindshare referrals for formal service provision and provide education and support as needs are identified through Family Team Conferencing.  The Family Advocate will provide information, referrals, and assistance in locating appropriate community resources, childcare, specific needs, etc. The Family Advocate will apply knowledge of early childhood development to provide direct coaching and mentoring to clients while being flexible and empathetic to adapt to situation based upon each family's differences, problems, and needs.

Technical/Functional Expectations:

1. Crisis Interventions-Essential Function: Provide crisis intervention linkages, referrals through consultation to ensure family support and placement stabilization in order to follow-up with emergency FTC for continued authorization.
2. Flexible and 3rd Party Resources-Essential Function: Authorize service allocation, coordinate service delivery with providers and community resources in order to maximize service quality.
3. Strength & Cultural Discovery-Essential Function: Conducts Strength & Cultural discovery to help family identify strengths and potential natural supports as well as to identify immediate needs and best resources to address these.
4. Strength Based Advocacy-Essential Function: This position will work with and support the family and help them advocate for their needs and serve as an advocate for them.
5. Drug Screening-Essential Function: Provide onsite substance abuse screening to families on an as needed basis.
6. Provide education and Peer Support-Essential: This position will work with the family in the areas of nutrition, parenting, budgeting, housing, and maintaining a safe and appropriate home.
7. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1. Diligence: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; do everything possible to reach goals; have a sense of urgency about getting results.
2. Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms.
3. Versatility: Able to take on new or multiple roles and responsibilities and do them well; be flexible when considering options or opinions; be open to new ideas and change.
4. Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.
5. Deal with Ambiguity: Able to maintain composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.
6. Teamwork: Able to cooperate to build consensus; able to assist others to achieve team goals; participate in meetings so they are productive; take on extra work to meet team objectives.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience:

1. Microsoft office & SACWIS Computer Experience: This position will be responsible for entering information into FSFN and Mindshare and utilizing basic Microsoft office software.
2. Valid Driver’s License & Appropriate Insurance-Essential: This position requires a valid driver’s license and appropriate insurance in accordance with Florida Statute for transporting children.
3. 2+ years Direct Services Experience-Essential: This position will be providing direct services to children, youth or their families in their home and other locations as determined.
4. Superior verbal and written communication skills: This position must effectively communicate verbally and in writing in order to address complex needs and safety concerns in a strength-based approach.
5. Experience as a consumer or caregiver within the SOC: This is required in order to successfully advocate for families and to provide assistance with resource linkages.

Educational and Experience Requirements:

1. High School Diploma required.
2. 2 to 5 years related experience required.
3. Knowledge of early childhood development preferred.

Physical Requirements:

1. Grasping
2. Reaching
3. Sitting
4. Standing
5. Stooping / Crouching
6. Bending
7. Reading
8. Speaking
9. Listening
10. Typing
11. Writing
12. Noise Conditions
13. Work in Confined Spaces