Billing & Collections Specialist
- Job Title
- Billing & Collections Specialist
- Job ID
- 27650089
- Location
- Farmington Hills, MI 48334
- Other Location
- Description
-
As a Billing and Collections Specialist your responsibilities will include answering incoming billing calls, making outgoing collection calls, and the processing of payments. Be a part of a rapidly growing technology company.
Responsibilities- Manage incoming and outgoing phone calls and email invoice inquiries from customers
- Prepare and distribute customer account statements
- Review delinquent accounts and contact customers regarding overdue amounts to resolve billing related issues
- Maintain accurate and organized customer files to properly document customer correspondence
- Process and post payments and refunds to customer accounts
- Perform other miscellaneous support functions as needed
- Positive demeanor and outstanding customer service skills
- Excellent organizational skills and attention to detail
- Strong teamwork skills and ability to work across multiple functional areas
- Knowledge of billing and collections procedures
- Must have excellent communication and interpersonal skills
- HS diploma required; Associate’s or Bachelor’s degree preferred