MapleMark Bank

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Account Services Manager

Job Title
Account Services Manager
Job ID
27621679
Location
Tulsa,  OK 74136
Other Location
Description

The Account Services Manager is a leader of people and processes dedicated to client-driven growth. This position is responsible for planning, organizing, and controlling the day-to-day operations of the banking center. The Account Services Manager ensures the delivery of an exceptional client experience within the banking center environment, coordinates for coverage, assists in attaining established Bank operational and financial goals, and assures compliance with all Bank policies and procedures.

Essential Job Functions

  • Collaborate with business partners including Relationship Managers, Portfolio Managers, Private Bankers, and Treasury Services team, to ensure alignment with client acquisition and experience goals
  • Provides leadership in all operational aspects of the branch including client onboarding and service, administration, and sales objectives to reach optimal profitability
  • Execute strategic and tactical plans to ensure sound operational performance, including effective audit results
  • Instrumental with projects to modify, improve and streamline processes; be an advocate for continual process improvement
  • Accurate reporting and retention of monthly audits, bank documents and transactions
  • Demonstrates the ability to work with little to no supervision while performing duties.
  • Partner with Digital Banking team to ensure coverage of client contact center and provide oversight when needed
  • Other duties as assigned

Basic Qualifications

  • Bachelor’s Degree or commensurate work experience
  • Five years of branch banking experience
  • Strong leadership and people development skills to lead and build a team
  • Highly organized and detail-oriented self-starter
  • Demonstrates a strong commercial and client-focused mindset balanced with a clear risk management approach
  • Ability to deal with escalated issues from internal and external customers
  • Knowledge of Bank operations including products and services, documentation, and regulatory guidelines
  • Ability to make appropriate judgments and decisions with limited guidance
  • Organizational and time management skills with the ability to multitask in a high-stress environment
  • Strong verbal, written and interpersonal communication skills
  • Superior problem-solving, analytical, and critical thinking skills required
  • Strong organizational and effective time management skills required
  • Strong change management skills and ability to work at a consistently changing pace

Supervisory Responsibilities

  • 1 to 2 team members

Bank Culture/Customer Service Skills

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of the Bank.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. The Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.