Title:  Customer Relationship Manager (Full Service Credit Cards/Banking) (100% Remote) – Direct Hire

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Description & Requirements

We are seeking a Customer Relationship Manager to join our team. In this role, you will be expected to maintain post-sales contact with customers in order to facilitate a positive and productive long-term relationship.  As Customer Relationship Manager, you will ensure that the needs of all existing customers are met and act as the department’s “single point of contact’ for all matters. We are seeking someone who has experience working with full-service credit card processing in a CRM capacity. 

This position will be worked remotely.

MINIMUM QUALIFICATIONS

• Minimum of 10 years of experience in a Client/Customer Relationship position within the banking, credit union, payments, or fintech industry.
• Must have experience with full-service credit card processing.
• Credit card industry regulation knowledge. 
• Must be able to travel up to 40%.

PREFERRED QUALIFICATIONS

• Associates or Bachelor’s degree.
• Ability to communicate effectively with credit unions and banking operational staff and executives as well as internal support teams and leaders.
• Experience with First Data Omaha Credit platform.
• Experience providing client-facing project support.
• Knowledge of operational applications and system used by FI clients such as Visa, Mastercard, Digital Wallet, and EMV.

ESSENTIAL FUNCTIONS

• As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services.
• Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
• Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits.  Assists with research and resolution of identified issues and reports pertinent findings to management in the defined method.
• Tracks and manages the resolution of all issues for new customers, as well as, post-release issues for existing customers. 
• Provide consultative guidance and operational service support such as solution campaigns, product migration projects, global card portfolio initiatives, communication on new and existing products, and services regulatory information.
• Responsible for the identification and referral of sales opportunities.
• May assist less experienced peers.

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