Department: Case Management                                         Division: Programs

Reports to: Child Welfare Director                                      Status: Exempt

Labor Type: Full Time                                                            Salary/Wage: $41,500

Position Summary

The Child Welfare Practice Expert position will serve as the Dependency Case Management Safety Practice Expert. This is an advanced professional position that will conduct and participate in various quality assurance case reviews to ensure fidelity to the Practice Model as well as identify areas of need of improvement that can be impacted in advance of the formal quality assurance review conducted by the Brevard Family Partnership training and quality assurance team.  This position will help advance fidelity to the Practice Model by providing consultation through case reviews, Practice Model trainings and coaching/mentoring. As needed, the Child Welfare Practice Expert will provide consultation with the Case Transfer Staffing's (CTS). This position will work with Case Management staff to ensure they have the proper knowledge, skills, and abilities necessary for case analysis and practice implementation.

Technical/Functional Expectations

1.       (QA) Productivity and Performance Optimization: Participates in Child Welfare Quality Assurance reviews to assure that case management activities are in compliance with Florida Statues, Florida Administrative Code, Children and Families Operating Procedures (CFOP), Federal Requirements, local policy and procedure and other directives.

2.       Quality Improvement Promotion - Essential Function: Participates in quality improvement activities to improve compliance, efficiency, and effectiveness of service provision to create better outcomes for the children and families served. Participates in special case management reviews to improve system responsiveness. Assists in staff development. Will also assist in areas of risk management by tracking concerns and preparing reports.

3.       Motivating Others: Providing guidance and direction to others including setting performance standards and monitoring. Motivating, developing, and directing people as they work to ensure fidelity to the Practice Model.

4.       Critical Thinking & Information Gathering: Uses logic and analysis to identify the strengths and weaknesses of different approaches. Knows how to find information and identifying essential information as it pertains to the Family Functioning Assessment - Ongoing (FFA-O) process.

5.       Quality Management: Coordinate Quality Management and monitoring activities, including file reviews, data roll-up, and analysis of trend data to ensure quality and improve processes.

6.       Training Delivery - Essential Function: Deliver or facilitate training for Child Welfare Professionals as topics are identified through quality assurance reviews and or in consultation with Dependency Care Manager Supervisors or Program Directions.

7.       Data Analysis - Essential Function: Collects, analyzes, and tracks data for the purpose of reporting about performance in the domains of child safety, permanency, and well-being.

8.       Customer Service - Essential Function: Establish and maintain positive working relationships with Brevard Family Partnership customers.

9.       Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting, and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies

1.       Coaching: Able to train, mentor, and guide others to develop new skills or learn from mistakes; assist others in identifying and meeting goals; guide others to arrive at constructive solutions.

2.       Motivation: Able to present information or new ideas in such a way that others get excited; use a positive approach to motivate others at any level of the organization.

3.       Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.

4.       Analyzing: Able to break down problems and information to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.

5.       Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.

6.       Trust and Respect: Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.

7.       Integrity: Able to demonstrate consistency of words and actions; do what is right even when no one is watching; demonstrate sound business ethics; protect both company and public interests.

8.       Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

9.       Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders, and clients in all interactions.

Business Experience

1.       Effective verbal & written communication skills: This business experience is required to effectively train a wide variety of training curriculums and for writing effective summaries and reports.

2.       Strong interpersonal and organizational skills: This is required to effectively partner with various stakeholders and agency staff at all levels.

3.       Strong Analytical Skills: This position must review various data elements and identify trends, root causes, opportunities for training, and areas of strength to assess overall performance.

4.       Certified Child Protection Professional - Required: Must possess and maintain current and active Child Welfare Certification from the Florida Certification Board. This is required to serve in this role to understand the process of child welfare and exhibit competency while providing training and oversight. Minimum of 2 years’ experience is required.

5.       Valid Driver’s License - Required: This is required to travel throughout the County for monitoring and site visits.

6.       Knowledge, Skills & Abilities: Must have extensive knowledge of child abuse, neglect and maltreatment and experience in child protection programs and possess analytical skills to address complex child safety activities. Must maintain a working knowledge of federal and state laws regarding child protection and administrative codes.

Educational and Experience Requirements

1.       BA/BS - Bachelors Social Work Degree or equivalent required.

2.       MA/MS - Masters Social Work Degree or equivalent preferred.

3.       2 to 5 years related experience required.

4.       1 to 2 years supervisory experience preferred.

Physical Requirements

1.       Speaking

2.       Reading

3.       Listening

4.       Writing

5.       Typing

6.       Sitting

7.       Standing

8.       Carrying

9.      Reaching