This position plays a key role in various customer service focused functions for Global Treasury Operations. This person is also responsible for managing the Treasury Help Desk, assigning tickets (field inquiries/issues) to department staff members appropriately as well as handling a large volume of tickets directly. This person also performs many essential cash management duties and reports to support senior level staff and upper management.
Monitor the Treasury Help Desk on constant basis throughout the day, assigning tickets to department staff members as appropriate. He/she will also handle a large volume of level one US customer service tickets directly to minimize work load on senior level staff. Manage level two Treasury help tickets as required. Along with this comes liasing with the bank on field issues and performing online bank administration as necessary. Handle International ticket overflow as needed. This person must ensure that Service Now is updated with all necessary Treasury component and closure codes to effectively manage and monitor field inquiries received. This person is also responsible for running monthly reports from Service Now on Treasury's performance in handling of field inquiries, meeting with Manager on results, and recommending improvements when needed.
Responsible for various daily level one cash management support duties. Primarily this role is responsible for monitoring the daily positive pay issue/void file transmissions and uploading each banks' acknowledgements into the positive pay workbench in SAP, ensuring each bank has successfully received our files through the MoveIT platform and responding to any issues and problems promptly to avoid exceptions and bounced checks. Other duties include running bank reports and completing critical spreadsheets for payroll/credit card accounts, processing lockbox deposits, maintaining check deposit logs and downloads for both Corporate and SARF, reviewing daily credit card BAI files prior to submission to Corporate G/L for upload into SAP, download monthly bank analysis fee statements for our major banking relationships and Manager review, and prepare monthly spreadsheet for Host analysis fee allocation and submit to Corporate Accounting Services.
Maintain the Treasury Page, by loading content requested by Domestic, International, Merchant Services Manager or Assistant Treasurer. This person will be responsible for maintaining Treasury FAQ's, updating and reloading to web page as necessary to keep information current. He/she will keep basic information current, such as bank holidays, direct deposit information, communication of Bank technology changes, major banking projects, etc. Manage "field distribution" lists for each US bank in order to convey necessary information directly to the field. Screen department readsoft received invoicing to ensure proper departments are approving and coding expenses.
Perform various administrative duties for the Director, Assistant Treasurer and Director, Global Billing including but not limited to: travel arrangements, completing expense reports, Treasury paid time off calendar, preparing notebooks, and maintaining Treasury offsite library.
Requirements:
- Requires very strong attention to detail, good analytical skills, ability to meet deadlines and balance workload.
- Exceptional customer service skills, ability to keep internal and external customers happy.
- Strong communication skills, both verbal and written, excellent skills in Microsoft Office applications.
- 1-3+ years prior cash management/treasury operations experience in a Corporate Treasury environment or closely related field.
