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Call Center Inside Sales Manager

Job Title
Call Center Inside Sales Manager
Job ID
959003
Location
Rockville,  IN 48782
Other Location
Description
CE Staffing is actively recruiting for an experienced Inbound B2B Sales Manager for a client in Terre Haute, IN. This is a full time, direct hire position with a great company that is experiencing tremendous growth. Salary is $60k to $65k plus semiannual performance bonuses up to $10k. 

Job Summary:

Under supervision by the Call Center Director, the Inside Sales Manager (ISM) is responsible for all daily operations and meeting all of the assigned KPI metrics of his or her assigned Call Center team. Through development and management of the Agents, the ISM ensures that their call center team is meeting all performance requirements as related to their assigned campaigns.  

Responsibilities/Duties: 
 
  • Collaborate other departments to ensure alignment of company goals and operations and cascading of goals to direct reports.
  • Maintain and improve employee morale through effective leadership.
  • Coach and develop your direct reports / agents to improve performance.
  • Monitor agent performance, and ensure effective practices are executed across team. 
  • Responsible for input scheduling of agents and meeting performance utilization goals.
  • Ensure that revenue and campaign performance goals are met.
  • Effectively cascade messages from executive management through the call center.
  • Monitor programs and procedures to ensure continuous improvement of client driven performance indicators.
  • Engage, facilitate and help drive communication between call centers and the Client Success Department to ensure agent productivity levels are met.
  • Collaborate with internal and external customers to establish performance standards to meet sales and service goals.
  • Identify sales and service failures or customer concerns and recommend solution options.
  • Participate in the recruiting, hiring and development of Agents to build a team of high performers.
  • Evaluate and manage ongoing performance of Agents, and provide coaching and development support.
  • Drive the execution of call center initiatives through call center teams.
  • Facilitate and coordinate client vists.

    Requirements:
  • Bachelor's degree or equivalent years of related experience required.
  • Minimum 2 years of B2B outbound sales/call center management experience.
  • Past exposure to market verticals and trends preferred.  
  • High tech industry experience highly preferred
  • Proficient in Windows-based software applications and the ability to understand system logic and capabilities
  • Proven ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions
  • Solid understanding of tactical and strategic marketing methodologies
  • Capable of handling multiple deadlines in a fast-paced constantly changing environment
  • Strong business and analytical skills.
  • Highly prefer someone with strong background in the SaaS space. 

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