Career Evolutions is actively recruiting for an experienced Inbound B2B Sales Manager for a client in Goodyear, AZ. This is a full time, direct hire position with a great company that is experiencing tremendous growth. Salary is up to $65k plus semiannual performance bonuses.
Job Summary:
Under supervision by the Call Center Director, the Agent Performance Manager is responsible for all daily operations and meeting all of the assigned KPI metrics of his or her assigned Call Center team. Through development and management of the Agents, the APM ensures that their call center team is meeting all performance requirements as related to their assigned campaigns.
Requirements:
Bachelor's degree or equivalent years of related experience required.
Minimum 2 years of B2B outbound sales/call center management experience.
Past exposure to market verticals and trends preferred.
High tech industry experience highly preferred
Proficient in Windows-based software applications and the ability to understand system logic and capabilities
Proven ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions
Solid understanding of tactical and strategic marketing methodologies
Capable of handling multiple deadlines in a fast-paced constantly changing environment
Strong business and analytical skills.
Responsibilities/Duties:
Collaborate other departments to ensure alignment of company goals and operations and cascading of goals to direct reports.
Maintain and improve employee morale through effective leadership.
Coach and develop your direct reports / agents to improve performance.
Monitor agent performance, and ensure effective practices are executed across team.
Responsible for input scheduling of agents and meeting performance utilization goals.
Ensure that revenue and campaign performance goals are met.
Effectively cascade messages from executive management through the call center.
Monitor programs and procedures to ensure continuous improvement of client driven performance indicators.
Engage, facilitate and help drive communication between call centers and the Client Success Department to ensure agent productivity levels are met.
Collaborate with internal and external customers to establish performance standards to meet sales and service goals.
Identify sales and service failures or customer concerns and recommend solution options.
Participate in the recruiting, hiring and development of Agents to build a team of high performers.
Evaluate and manage ongoing performance of Agents, and provide coaching and development support.
Drive the execution of call center initiatives through call center teams.
Facilitate and coordinate client visits.
* Benefits** Our client offers a rich benefit package for all regular, full-time employees. This package includes medical and dental insurance, a health savings account or flexible spending account, dependent care spending account, vision coverage, telehealth option, voluntary short-term disability, voluntary life insurance, and a 401(k) plan. Our client covers the cost of group life insurance, an employee assistance program, long-term disability, and offers an employer match with the 401(k) plan. In addition, employees are granted personal time off based on the calendar year and vacation days on the start-date anniversary. Our Client also supports continued education with a tuition reimbursement program and a scholarship opportunity. Qualified employees may also be eligible to participate in the annual profit share bonus plan.
**BILINGUAL A PLUS!**
Relocation assistance available for the right candidate
