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Customer Service Representative II/LPN - Erin Quinn EDOS 12/29/2014

Job Title
Customer Service Representative II/LPN - Erin Quinn EDOS 12/29/2014
Job ID
824467
Begin Date
10/3/14
Duration
Location
Cromwell,  CT
Other Location
Description
BioScrip, Inc. is one of the nation’s leading specialty home infusion companies!  Our focus is clinical excellence and improving the quality of our patients’ lives.  With over 2,500 employees able to service 46 states, BioScrip has externally-qualified Centers of Excellence built around specific clinical conditions and therapies, as well as Ambulatory Infusion Centers around the country.   Ours is a fast-paced dynamic work environment with room for new ideas and opportunities for career advancement.  We offer a wide array of welfare benefits as well as Tuition Reimbursement, an Employee Referral Program, and a 401(k) plan with a Company match.

Due to our exceptional growth and success, we are recruiting for a Customer Service Representative to join our team in Cromwell, CT!

SUMMARY
Coordinates patient care for enteral nutrition therapy in an efficient and cost-effective manner. Screens for nutritional problems and notifies Nutrition Support Dietitian of risks. Coordinates deliveries through suppliers, branches and reimbursement teams.

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

1. Assists in the in the set up and distribution of medication, equipment and supplies.
2. Supports the intake department on new patient referrals, helping to ensure the accuracy of information collected.
3. Keeps current on medication, equipment and supply coverage criteria, including billing and diagnosis codes.
4. Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies.
5. Assists in performance of physical inventory as requested.
6. Maintains organized file system for document tracking and patient management/follow up.
7. Orders DME and medical supplies in a cost effective manner and communicate basic function of equipment and proper use (some locations).
8. Ensures compliance with any applicable State and/or Federal laws, accrediting requirements and company policies.
9. Maintains confidentiality of patient information.
10. Works independently on other projects as assigned.
11. Completes Company mandated and position specific training assignments timely and according to policy.
12. Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager.
13. Each employee is responsible for reporting concerns that he or she may have with respect to deficiencies in internal control.
14. Performs other duties as assigned. 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

• The employee is occasionally required to stand, walk, sit, reach outward, and handle/finger.
• The employee is occasionally required to reach above shoulder, climb, crawl, squat, kneel and bend.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

• Work is normally performed in a typical interior/office work environment.
• The noise level in the work environment is usually quiet to moderate.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High School Graduate or equivalent required. Experience in DME/home infusion or in medical facility as a diet technician, LPN, or medical assistant is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
The requirements listed below are representative of the knowledge, skill, and/or ability required, with or without reasonable accommodation.

• Strong interpersonal and communication skills. Ability to work cooperatively and effectively with branch departments and department team members.
• Ability to maintain confidentiality.
• Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion.
• Knowledge of computerized information systems.
• Plans and organizes work effectively.
• Prioritizes responsibilities and workloads.
• Displays a neat, clean, professional appearance or demeanor at all times.

Language Skills
Ability to read, analyze and interpret clinical information appropriate to duties and responsibilities assigned. Ability to operate information systems, follow policy, complete required forms, and prepare reports. Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payors and the general public.

Mathematical Skills
Ability to perform volume and weight calculations and ounce to pound conversions (or reverse).

Reasoning Ability
Ability to define problems and collect data.

BioScrip is an equal opportunity employer.  All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law.  Background checks and drug screens are part of our hiring process.  Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
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