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Vice President, Agency

Job Title
Vice President, Agency
Job ID
818498
Location
Phoenix,  AZ 85004
Other Location
Description
Career Evolutions is searching for a Vice President, Agency for a fast-growing digital marketing solutions company in the heart of Phoenix, AZ. Full-time position with annual compensation up to $135,000 + Bonus.

If you thrive in fast-paced environments, are flexible and able to roll with changing scenarios, and are looking to join a dynamic, entrepreneurial company then this is the perfect opportunity for you!

Job Title: Vice President Agency

Job Description: You will be part of scaling the growth of mid-market and enterprise customers while providing world-class client service, digital strategy, and implementation of fully integrated digital marketing campaigns. You have previous hands-on experience working in a fast-paced Agency environment managing a large book of business where you have trained, retained, and scaled out a team of high energy Agency Services professionals.
You will be part of the Senior Management team, report directly to the General Manager, and work closely with the Interactive Agency Services group. You will also partner with other key stakeholders and drivers, and members of the Executive Team.

You will lead a fast-growing Agency team responsible for Direct and Affiliate customers from implementation through renewal and upset, have ownership and accountability for Agency customer retention, own customer issue resolution for Agency Clients, and drive employee satisfaction through clear goal-setting and ongoing employee training and support.

Requirements:
 
  • Bachelor’s Degree required and Master’s Degree is a plus
  • 10+ years of client-service or customer support operations experience with a track record of increasing levels of management and responsibility
  • Experience working for an Agency offering digital marketing products and services
  • Experience managing an Agency team in an environment of high volume of transactions and a growing customer base
  • CRM knowledge and marketing experience a plus
  • Demonstrated success in a high-growth, fast-paced environment
  • Excellent written and verbal communication skills

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