Customer Service
- Job Title
- Customer Service
- Job ID
- 815864
- Location
- Tustin, CA
- Other Location
- Description
-
Innovative world leader in diagnostic imaging seeks top performing and exceptionally dependable Customer Service Support Representatives to work in their Call Assist call center in Tustin, CA. This is a long term customer service role covering a double maternity beginning in September 2014 and ending March 2014. The shift is Monday through Saturday with Tuesday and Sundays off, hours from 7:00 a.m. to 3:00 p.m. Pay range is $18-20/hr.
Essential Responsibilities
- Answer external customer calls expediently and dispatch their calls professionally and appropriately.
- Open and close work orders on the Service Business System (SBS) for service calls with Customer Engineers via telephone, fax or voice mail.
- Order and expedite parts as requested.
- Perform satisfactorily to department productivity standards (e.g., average time per call, # of transactions done per hour, average speed of answer, etc.).
- Provide initial problem resolution to customers and escalate to next level of support when required.
- Perform other duties as assigned when calls/fax/voice mail volume is low.
- Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
- Position duties involve providing information and making some recommendations within prescribed guidelines.
- Perform special projects as assigned.
- Three years general office experience.
- Two years telephone customer service/ help desk experience.
- Excellent listening and verbal communication skills.
- Good written communication skills.
- Ability to handle fast paced environment.
- Ability to develop and maintain effective internal and external working relationships.
