Univita Health
 


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Staffing Customer Service Representative

Job Title
Staffing Customer Service Representative
Job ID
815147
Begin Date
8/8/14
Duration
Location
Miramar,  FL
Other Location
Description
Staffing Customer Service Representative

Source2, in partnership with Univita Health, is looking for well-qualified Staffing CSR’s in the Miramar, FL area! This is a great career opportunity with a growing healthcare company!

RESPONSIBILITIES
  • Provide Customer Service in the administration of the IHC Programs to include: telephone coverage of customer service lines, data entry of all calls and correspondence, making follow-up phone calls, handling any written correspondence, and other pending service requests.
  • Provide verification of eligibility and contractual arrangements for types of services per Health Plan specific direction.
  • Coordinate all services and care per contractual arrangements, policy, and workflow.
  • Process beneficiary/patient referrals to provider network, staffing cases with appropriate discipline and agency.
  • Complete appropriate documentation in designated system for all reviews and tasks associated with staffing a case.
  • Provide assistance to Providers, health plans, other staff, and referral sources while educating and supporting the Utilization Management program.
  • Handle any provider/beneficiary/health plan calls.
  • Participate in on-call after hours/weekend/holidays support for the department as scheduled.
   REQUIREMENTS
  • 1+ years of experience in healthcare or insurance industry
  • Positive and professional phone presence
  • Proficient in Microsoft Office and Windows products
  • Knowledge of medical terminology
  • Working knowledge of computerized medical management systems and/or web based programs
  • Strong interpersonal and communication skills including verbal and written communication
  • Detail-oriented with the ability to work on multiple, competing, priorities and is extremely organized
  • Ability to analyze processes and suggest innovative ideas to improve efficiencies
*Must be able to start ASAP and successfully pass a full background check*
Openings
1

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Univita Health is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. Univita Health will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.