IT Technical Mentor
- Job Title
- IT Technical Mentor
- Duration
- Location
- Burbank, CA
- Other Location
- Description
-
Come work with a company who has been voted best places to work 2010, 2011, and 2012 as well as Veteran Employer of the Year in 2012!
IT Technical Mentor (Culver City)Under moderate supervision this position follows established policies, procedures, operating instructions and processes to provide quality customer support to clients via telephone, email and/or in-person contact in conjunction with the established company policies and procedures for supported products and services including networks, client/server systems, PC and desktops, desktop application software, online educational software, peripheral devices, printers and others. This position also assists students in a mentored learning / one-on-one environment.
This position reports to Director of Information Systems.
Responsibilities
• Provide first-line response for users requiring assistance with information technology issues and problems.
• Troubleshoot computer system problems providing solutions using specific product knowledge, system utilities, and other available resources.
• Identify customer concerns or issues and resolve, or escalate to senior level help desk personnel or management.
• Log and properly document all issue, follow-up, and resolution information for each troubleshooting issue.
• Maintain working knowledge of all help desk related policies, procedures, application installations, system configurations, current hardware, and basic network configuration practices through on-going training and self-initiated research and study.
• Assist other team members as required.
• Support onsite computer requests, hardware moves, hardware/software additions and upgrades.
• Provide phone system support and minor programming to support moves and additions.
• Courteously obtain and convey concise problem information for external and internal service personnel.
• Participate on special projects as required.
• Mentor and assist students in mentored learning / one-on-one environment.
• Provide appropriate, intellectually stimulating instruction in the Mentored Learning lab by taking into consideration the unique abilities of each student.
• Collaborate with the sales teams, when needed, to ensure desired learning objectives of the client.
• Assist in the delivery of training using differing modalities including self-paced learning, Hosted Distance Learning, Connected Classroom and traditional Instructor-led Training (including client-site, blended, and custom classes).
• Constantly strive to improve through:
a. Self-analysis and peer/management evaluations
b. Becoming a subject matter expert by continuous technical training opportunities
c. Participation in company "hands on" initiatives
• Update technical, sales, and business knowledge by participating in educational opportunities offered by Company.
• Demonstrate excellent customer service skills.
Skills/Experience Required:
Understanding of topics covered in A+, Net+. Internet (VPN, RDP, DNS, DHCP), email, and OS imaging.
MCT Required
Apply Online at: http://nhsocal.atsondemand.com
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
- Required Skills
-
Skills/Experience Required:
Understanding of topics covered in A+, Net+. Internet (VPN, RDP, DNS, DHCP), email, and OS imaging.
MCT Required
- Openings
- 1