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Career Center
Medical Assistant
- Job Title
- Medical Assistant
- Job ID
- 27701472
- Location
- Richmond, IN 47374
- Other Location
- Description
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OVERVIEW: The medical assistant is responsible for the efficient functioning of physician offices through clinical and clerical support. Demonstrates and fosters a commitment to patient satisfaction and teamwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for answering all incoming calls
• Rooming Patients (review medications, obtain vitals, ensure chats are prepped/sufficient for appointment.)
• Triage
• Welcome all patients, exhibiting excellent customer service skills
• Verify insurance & personal information with patient
• Collect co-payments, pre-payments, account balances
• Ensure that chart/patient is HIPAA compliant
• Follows established protocols to report and document diagnostic tests as directed by the physician, within the scope of their training and experience.
• Supports clinical functions to prepare patient for examination or procedure. Collects data to support the initial patient assessment including taking vital signs.
• Conducts a standardized patient interview per office protocol.
• Alerts physician to any patient complaints, especially those that are life threatening and abnormal vital signs.
• Provides patient education as directed by a physician regarding treatment, special diets, medication, follow-up diagnostic tests and healthy lifestyle information.
• Calls pharmacy refills and patient callbacks as directed by office protocol and as directed by a physician. Document all calls, correspondence and encounters with patient within established guidelines
• Performs procedures and treatments, within the scope of their training and experience, as ordered by the physician following established protocols and appropriately documents outcomes in the patient record.
• Follows established protocols in obtaining, preparation and transport of specimens for diagnostic tests as ordered by the physician and using universal precaution guidelines.
• Follows established protocols to report and document diagnostic tests as directed by the physician, within the scope of their training and experience
• Verify proper referrals are completed and documented for patient visit
• Monitor office flow to ensure patients are taken care of promptly
• Schedule follow-up appointments and any required diagnostic testing
• Medication and Radiology Authorizations, as well as Procedural Authorizations
• Data Entry, scanning and faxing
• Charting and documentation
• Travel to satellite offices
EDUCATION: Graduate of a medical assistant program. One-year previous experience as a medical assistant, outpatient setting preferred. License/Certification: • Certificate of completion of a CMA/RMA program and Certified Medical Assistant Credential. • Valid drivers license if position requires oversight of more than one practice.