The Loan Servicing Specialist is responsible for providing support for various functions of the Loan Operations department.

Accuracy, timeliness, organization, and priority of daily functions is required as well as maintaining professional contact with all internal and external clients. 

Duties and Responsibilities include the following –

• Manage financial and documentation exception processing.  Review exception item and update core system to ensure reporting is accurate and complete.
• Work closely department manager on all functions related to development of new loan products and programs, including, but not limited to, funding, core system set up, modification, and payoff. 
• Board loan information to core system for new and renewal loans, adding applicable deferred fees/costs, exception items and financial covenant monitoring requirements.
• Perform quality control review of daily core system input for new loans, renewals, and maintenance.
• Provide back up support for reviewing and processing purchased/sold participations advances, payments, and conversions.
• Provide back up support for processing line of credit advance requests, including, but not limited to, construction and borrowing base lines.  
• Maintain proactive internal communication with lending staff, department manager, and team.
• Maintain knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them.
• Adhere to MapleMark Bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent MapleMark Bank with a high level of integrity and professionalism.
• Provide feedback to management regarding ideas on process improvements and efficiencies.
• Perform any other duties as assigned. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Proficient in loan document origination and review, loan closing, and servicing processes
• Knowledge of loan core system(s), loan documentation system, products and other services as required; proficiency with LaserPro and FIS Horizon a plus
• Ability to exercise judgment and discretion in confidential matters

Education and/or Experience

• College degree in Business, Finance or equivalent, or work-related experience
• Minimum of 3 years of loan operations experience

Supervisory Responsibilities

• None

Computer Skills 

• To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use basic office machines.

Bank Culture/Customer Service Skills 

• Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of the Bank. 

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Work Environment

The noise level in the work environment is usually moderate. This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. The Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.