Title:  Advanced Implementation Coordinator (Banking/FI Customer Facing Position – Software Support or Implementation Experience)

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

Conexess Group has an exciting opportunity for a customer minded, project focused individual to join our team as an Implementation Coordinator for some flagship Banking/Fintech software products. We offer products that include Real Time Payments, and online bill pay. The implementation Coordinator will be responsible for onboarding financial institutions onto the new software and serve as the primary point of contact during the installation process. The Implementation Coordinator will serve as a liaison between the financial institution, collaborating Business Units, and other outside vendor partners.  In this role customer service, and project management skills are kept ensuring a successful implementation of the new software products.

MINIMUM QUALIFICATIONS:

• Minimum of 5 years of customer facing experience in a financial institution.

PREFERRED QUALIFICATION:

• Associate or Bachelor’s degree preferred.
• Experience in software support or software implementation. 

ESSENTIAL FUNCTIONS:

• Serves as a leader and resource for the installation team members.
• Prepares customer for implementation.  Conducts readiness reviews, ensuring all aspects of setup are complete.
• Establishes guidelines/time-frames to ensure a successful installation.  Ensures milestones are met.  Monitors all phases of the installation and escalates issues when necessary.  May interact with project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues once implementation is complete.
• Conducts exit reviews.  Documents issues, ensuring they are not repeated in subsequent conversions.
• May train installation team personnel.  May reinforce training to customers and/or provide guidance in training customer personnel.
• May participate in new release activities.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May participate in sales turnover meetings to schedule and determine the scope of the project.

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