SALES MANAGER for Top Telecom CO.  – Kansas City, KS

Summary:

To manage and drive the acquisition sales activities for Company Business Services. Enhances Company revenues by promoting maximum possible sales. Tracks and reports sales activity for various services and promotional offerings.

Responsibilities:

Manages the daily operation of Company's Business Sales operations.

Conducts regular reviews with direct reports. Ensures sales targets are being met, and utilizes Performance Improvement Plans when necessary.

Recommends or initiates personnel actions, such as promotions, transfers, separations, and disciplinary measures.

Conducts interviews with prospective employees.

Defines requirements for Company sales order processing, ensuring that a system is created which will allow customers with a variety of Company Broadband services with minimum order mistakes or service delays.

Directs and mentors Business Account Executives. Serves as a model of the quality standards established by Company. May handle escalated calls and resolve high-level customer issues, providing guidance to Business Account Executives.

Ensures satisfactory response and resolution to customer/client complaints. Notifies staff of existing problems, updating personnel on pending solutions and instructing them on necessary interim work-arounds.

Directs the development and preparation of each staff member on new Company Business Sales systems and processes. Insures that training is provided in a way that supports the highest standards of Sales. Coordinates training requirements.

Conducts/attends meetings related to Company Business Sales needs. Participates in efforts to continue development and definition of new requirements.

Approves/selects personnel for training and attendance at special events and trade shows.

Directs and coordinates efforts of subordinate personnel engaged in sales, order processing, and activation. Delegates responsibility, reviews the status of projects, and monitors progress against plan.

Collaborates with personnel in Company to define and implement standards and measurements for customer satisfaction, customer retention, and other performance metrics of the Company Business Sales organization.

Motivates employees through shared goals, recognition, clear communications, and prompt response to employee requests. Creates recognition plans for employees achieving the Company's business objectives.

Reviews/approves expedited service requests and/or customer problems. Oversees interdepartmental requests and/or complaints with managers/supervisors from various departments.

Reviews recurring service order problems and implements required procedure changes or coordinates implementation of changes.

Conducts staff meetings to inform personnel of policy and/or procedures changes, provides information on upcoming product or service offerings, addresses existing or potential problems and encourages information sharing.

Ensures that all sales staff is knowledgeable about all available Company products and services. Arranges training on Company products and services and on proper sales techniques.

Stays abreast of technology and trends in telecommunications, sales and service, through information gained from reference books, trade journals, videotapes vendor presentations, and seminars. Presents ideas for new or different products and/or services for possible adoption by the Company.

Participates in development of collateral material and advertising, offering suggestions on content and design.

Performs miscellaneous duties as assigned by the Director of Business Sales

Reports for work on time and maintain a satisfactory attendance record.

Required Education & Experience:

Technical training or knowledge: Previous sales management experience preferred. Working knowledge and good understanding of telecommunications products and services; ability to operate computer, various software programs.  Knowledge of salesforce preferred.

Professional training or knowledge: Excellent communication skills. Must have ability to learn, understand and effectively explain the Company's rates, rules and regulations. Must possess project/time management skills.

Work experience: Minimum of six (6) years of previous sales experience in telecommunications, relating to commercial or marketing activities, and three years of supervisory experience working in a sales environment preferred.

License required: Valid drivers license and a satisfactory driving record

General education or equivalent: Bachelor’s Degree or equivalent experience

Base $90-100K range and $60k at risk plus a $500 monthly auto allowance

Send resumes to: Chris Burrell at cb@burrellassociates.com - phone 214-395-7774

Burrell Associates Executive Search (www.burrellassociates.com) is a well-respected, professional recruiting firm founded in 1986, has been retained for this company's confidential search. We specialize in placing professional candidates at all levels, executing with the strictest of confidentiality.