Business Analyst

Job Summary

The D2C Business Analyst will work collaboratively with a third party firms, vendors, IT on shore and off shore development teams, UX Designers and business SME’s to deliver the D2C digital strategy.  As a Business Analyst you will operate in an agile environment.  In this role you will have the opportunity to problem solve, think analytically and creatively, while focusing on the process of delivering sprints & projects that enable our best in class experience for our consumers. The Business Analyst works cross functionally to drive overall D2C business.  A successful business analyst is able to clearly communicate with the business and IT, often interpreting the needs of each team into deliverables and actions.  

Responsibilities

• Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity
• Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality
• Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives 
• Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems
• Support the business in the creation of the financial pro-forma
• Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe
• Champion the agile methodology
• Write user stories, define epics, actively participate in scrums, grooming sessions and sprint retrospectives
• Lead scrums when necessary and guide priority
• Create and manage project plans to maintain schedule and budget, clearly identifying change in costs and or timeline
• Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines
• Author business process guides for end users and conduct training sessions
• Define business test cases, manage and execute the user acceptance testing process
• Track tickets and projects through Jira
• Cross train other Business Analysts, help desk and document solutions
• Manage third party vendors
• Translate IT and Business requests
• Manage multiple projects and tickets at once

Requirements

• Bachelor’s degree required
• 3 or more years of Business Analyst experience required
• 3+ months of retail store experience or 1-year experience supporting retail store systems
• Apparel, ecommerce, retail or consumer products manufacturing experience preferred
• Proficiency in Project, Word, Visio, Excel, PowerPoint
• Experience using In-Design, Photoshop and Jira preferred
• Basic understanding of HTML, and UX design principles
• Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity
• Proven track records of delivering projects on time and on budget
• Experience operating in an Agile team
• Proven experience in requirements gathering and stakeholder management
• Strong interpersonal skills with persuasive and assertive approach to getting the job done
• Experience writing business test cases and managing the user acceptance testing period
• Strong attention to detail
• Demonstrated ability to think outside of the box and to solution for complex opportunities
• Self-Starter with endless curiosity
• Passion for the business you support

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