Employment

Job Title: Booking

Department: Dispatch

Reports to: Dispatch Manager

Summary

American Fast Freight, Inc. (AFF) administrative positions may be specific in nature or may include a wide array of activities.  AFF expects and appreciates employee’s in an administrative position to assume ownership in the processes and results of activities within the scope of the work.  The ideal candidate will exemplify the very best in terms of attitude, initiative and drive.

Essential Duties and Responsibilities:

• Facilitate pickup and delivery of equipment and loaded trailers with various trucking entities, company drivers and ocean carriers.

• Maintain a high level of internal and external customer service including, but not limited to fielding dispatch and booking related calls and responding to related emails to coordinate with warehouse and office personnel.

• Maintain daily and weekly reporting including Key Performance Indicators for the department.

• Coordinate bookings and equipment delivery and pickup schedules with water carriers.

• Other duties as assigned.

Qualifications

Experience:

• Familiar with Windows, Excel and Word operating systems.

Language Skills:

• Employee must have the ability to read and write the English language.

• Must have the ability to communicate with customers and arrange for interpretation if necessary through the sales representative and their customer contact.

• Have the ability to complete bill of ladings, load manifests, and hazardous declaration forms in accordance with company and regulatory agency requirements.

   

  Reasoning Abilities:

• Applicant must have the ability to solve practical problems and deal with a variety of in-house and customer situations in a positive and professional fashion.

   

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Stand, walk, sit, reach, stoop with hands and arms

•  Talk and hear.

• Specific vision abilities for this job include close vision, color vision and the ability to adjust and focus with the aid of eye wear if needed.

Work Environment and Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Applicant must have the ability to work varying hours, including evenings, at least two nights a week

• Continual heavy foot traffic through dispatch area.

• Time sensitive scheduling requirements

• Low to high noise levels

• Fast paced work environment with multiple aspects of attention required by customers, co-workers and the general public.