ServiceNow Technical Analyst

Job Title
ServiceNow Technical Analyst
Job ID
27354582
Location
Vienna,  VA
Other Location
Description

ServiceNow Technical Analyst

Vienna, VA

Talent Orchard LLC, a Woman Owned Small Business with 8a designation has been contracted by a large defense contractor in their search for a ServiceNow Technical Analyst.  This position is responsible for providing Configuration Management Database (CMDB) Technical Analyst services in a government environment and includes the following responsibilities.

Primary Responsibilities

  • Serve as a primary point of contact in the environment for all items related to the ServiceNow CMDB, including questions, reports, training, enhancement requests and issues related to the CMDB
  • Create and monitor CMDB data quality reports and perform data audits within ServiceNow to improve CMDB health, taking action as required
  • Identify and support the implementation of improvements to the CMDB
  • Analyze change requests to ensure the correct configuration item (CI) is selected and update the CMDB within ServiceNow as appropriate
  • Support mapping and architecture of CIs by linking them to the appropriate upstream and downstream devices, applications and services
  • Act, working with the ServiceNow Team Lead and ServiceNow Architect, as a CMDB evangelist to support awareness, usage and expansion of the CMDB in a government environment
  • Coordinate with other teams to support currency and quality of data in the CMDB
  • Work with technical teams to troubleshoot and improve automated sources of data into the CMDB
  • Create reports and dashboards as required to support CMDB metrics and data requests

Qualifications

  • 3+ years of experience in performing work encompassed by this job description within the IT setting providing CMDB support, preferably in a ServiceNow environment
  • Bachelors degree is required or 4 additional years experience in lieu of degree.
  • Clear understanding of Configuration Management concepts
  • Experience utilizing ServiceNow in an IT environment
  • High level of Excel proficiency to support data analytics
  • Attention to detail and recordkeeping
  • Good communication and interpersonal skills
  • Strong logic, organizational and analytical skills
  • Strong work ethic with a focus on quality, results and customer satisfaction
  • Must be able to obtain Public Trust Clearance prior to start.
  •  ITIL Foundations certification is preferred.  

 

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

To learn more about our other exciting opportunities, visit our Jobs Page at www.talentorchard.com.

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