Description

• Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Service Desk.
• Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
• ITIL certification preferred.
• Additional Service Center responsibilities duties as required.
• The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.

Environment

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat