Job Requirements

• Conducts business process analyses and needs assessments to align information technology solutions with the business initiatives.
• Assist in the development of procurement documentation and business cases.
• Conducts requirements gathering for new system infrastructure needs and enhancements.
• Assist in the development and creation of County materials (documentation, hand-outs, website content) to improve internal processes and infrastructure service level offerings.
• Works with Project Managers on a variety of projects for current system modifications, enhancements and new development.
• Provides business and technical expertise with modifications and/or enhancements to infrastructure, standards and processes as needed.
• Develops project documentation (e.g. Communication Plans, Implementation Plans, Test plans.) Develops Use Cases and assist with user acceptance testing.
• Develops and delivers support documentation and training.
• Effectively communicates and presents complex technical concepts to broader, non-technical audiences.

Environment

• Virtualization/Cloud services (VMWare, AWS)
• IAM (Active Directory, OKTA)
• Databases (SQL, Oracle)
• Enterprise Storage
• Data Center Networking
• Broadcom Clarity and Service Desk
• Workbench Proficient in: MS Office Suite and O365 (e.g. Word, Excel, PowerPoint, SharePoint)