Senior Collaboration Engineer

Silver Spring, MD

Active Secret Clearance Required

Talent Orchard LLC, a boutique workforce solutions company, has been engaged by a strategic solutions firm serving customers in the US Government to assist in their search to identify highly skilled talent for a brand new contract award supporting the DoD. This work will be performed in Silver Spring, MD

The Senior Collaboration Engineer must be able to effectively design, implement and manage our customer’s major global Voice Over Internet Protocol (VoIP) system based on Cisco Unified Communications Manager version 11.5.

Key Responsibilities:

• Design, implement and manage our customer’s major global Voice Over Internet Protocol (VoIP) system based on Cisco Unified Communications Manager version 11.5
• Coordinate with cross-functional global teams to integrate the Enterprise VoIP solution with the network and other enterprise infrastructure and applications/services (802.1x, RADIUS, Lync, VTC, etc.)
• Coordinate lifecycle management of all legacy telephony and VOIP equipment and infrastructure including tens of thousands of devices and 3 fully-redundant CUCM clusters distributed globally. Compile information, make recommendations, and coordinate with customer staff to order, install, and provision replacement equipment and/or applications.
• Provide Tier 3+ support for the customer’s VOIP environment; collaborate with junior- and mid-level staff to resolve issues impacting VOIP systems operations, escalate and manage vendor tickets, and ensure timely resolution of service-impacting issues.
• Create training materials for junior- and mid-level staff. Train customer staff to perform moves, adds, changes, and perform general maintenance.

Required Skills:

• Experience managing large telephony projects, including designing, installing, troubleshooting, administrating, maintaining enterprise-scale Cisco CUCM solutions, Cisco Media Gateways (PRI, POTS), and SBC / CUBE Routers (SIP Trunks).
• Experience integrating Cisco CUCM solutions with other enterprise UC applications (Skype, VTC, etc.)
• Experience implementing and validating DOD STIG and SRG controls
• Experienced providing support to senior staff and coordinating with senior cross-functional Architects, Managers and Subject Matter Experts

Required Qualifications:

• Minimum of 5 years of experience implementing Cisco Collaboration Solutions
• Cisco Certified Network Professional (CCNP) Collaboration Required
• Must have an active clearance at the Secret or Top Secret level or the ability to obtain a security clearance
• US Citizenship required to obtain a security clearance at the Secret and the Top Secret level

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.talentorchard.com.

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