About the Position

As a digital content author, copywriter, and page creator, you will be part of the creative and user experience team on an enterprise-level digital experience. You will work collaboratively with the team, under the guidance of the Content Lead, to help create a digital footprint for this client that is creative, strategic and useful.

Responsibilities:

• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
• Update content logs, copy documents and other documentation systems
• Ensure professional-quality content for secure online/mobile interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
• Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
• Apply the company’s voice and tone and style guidelines to ensure consistency.
• Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs.
• Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, content migrations, defect resolution, acceptance testing, etc.

• Basic Qualifications:

   

  • Bachelor's degree, or equivalent work experience
  • Prior experience authoring content for an enterprise website
  • Detail-oriented with exceptional grammar skills
  • Understanding of writing for usability as well as creatively
  • Calm demeanor under tight deadlines and in a demanding environment
  • Strong communication skills, adept at listening

   

  Preferred Skills/Experience:

   

  • Bachelor’s degree in English, Journalism, Communications, Marketing or related field
  • 2 years of professional experience authoring and writing for an enterprise-level organization:
    • Websites
    • Mobile apps
    • Software or other digital platforms
  • Strong interactive writing/editing skills
  • Experience:
    • Collaborating with large teams using outstanding communication skills
    • Successfully executing and balancing multiple projects and tasks
    • Working with UX, product and SEO teams
    • Working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
  • Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
  • Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
  • Ability to problem-solve and work independently when necessary
  • Proficient in Microsoft Office