The ATM/Debit Application Support Analyst is responsible for providing implementation assistance, application training, and problem resolution to customers.  In this role, you will be responsible for providing ATM/Debit Card software and balancing training to customers and employees who are undergoing a product installation and/or conversion, as well as, those who request continuing education. Training courses and workshops are conducted at a customer's location or via internet/eLearning. 

 MINIMUM QUALIFICATIONS

• Minimum of 18 months of experience in applications analysis, software implementation, accounting, bookkeeping, and/or back-office financial institution.

ESSENTIAL FUNCTIONS

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc).   Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features and usage of software products.  Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution.  Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.

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