What You’ll Be Doing:
•    Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with support/services
•    Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. 
•    Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
•    Logs and tracks calls using problem management software (SNOW) and maintains history records and related problem documentation. 
•    Prepares standard statistical reports, such as help desk incident reports

*Position Requirements include: 
•    Excellent Customer Service Focus
•    Excellent Communication Skills