Position Summary: Perform work that supports the timely and accurate flow of information and outputs for
others. Works collaboratively with internal and external stakeholders and demonstrates cultural competence
working with diverse consumers.

Technical/Functional Expectations:
1. Document Processing: Transcribe, create, format, input, edit, retrieve, copy, and transmit text, data, and graphics in
order to produce documents and presentations.
2. Responsible for the File On Q process: To ensure the confidentiality and daily accounting of client files and records.
3. Planning/Scheduling: Plan and schedule meetings, meeting rooms, conferences, teleconferences, and travel schedules
to support Care Center Manager and partner staff.
4. Switchboard Operation: To provide back-up coverage to answer calls on switchboard in order to make proper
connections to requested personnel or provide routine information to callers and visitors to the Care Center.
5. Maintain Files: Store and retrieve files both hard copy and electronically in accordance with established procedures in
order to ensure the timely access of information and records.
6. Spreadsheets: Create spreadsheets with appropriate data in order to provide others with organized statistical reports or
graphs.
7. Petty Cash reconciliation: To ensure proper accounting and documentation of the petty cash funds.
8. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting
and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:
1. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; practice what
he/she preaches; do what is right even when no one is watching.
2. Attention to Detail: Able to be thorough and complete when working with assembling, processing, or providing
detailed information; track details even when under pressure.
3. Listening: Able to pay attention to others; listen without interrupting; convey understanding of others' points of view;
clarify understanding of questions and objections before responding.
4. Initiative: Able to take responsibility and follow through to undertake or complete a task; seek opportunities to do
more; show initiative to do more than expected; take advantage of opportunities to help others.
5. Team Work: Able to cooperate to build consensus; assist others to achieve team goals; participate in meetings so they
are productive; take on extra work to meet team objectives.
6. Versatility: Able to take on new or multiple roles and responsibilities and do them well; be flexible when considering
options and opinions; open to new ideas and change.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic
backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based,
solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees,
partners, stakeholders and clients in all interactions.

Business Experience:
1. Interpersonal Skills: In order to work collaboratively with all care center staff as well as meeting and greeting a
diverse public.
2. Organizational skills: In order to effectively meet the variety of tasks and deadlines associated with this position
3. 2 years administrative assistant experience: In order to demonstrate relevant experiences and competency in serving
in this capacity.

Educational and Experience Requirements:
1. High School Diploma required.
2. AA/AS - Associates Degree or equivalent preferred.
3. 2 years related experience required.
4. Prior human services or non-profit experience preferred.

Physical Requirements:
1. 75 % Sitting
2. 75 % Reading
3. 75 % Speaking
4. 75 % Listening
5. 75 % Typing
6. 50 % Writing