Job Purpose: 

The Systems Architect (SA) will perform technical duties to include planning, implementation managing and troubleshooting, a Microsoft Environment, VMware Farm, and Citrix Farm. Tasks may also include design, deployment, and installation of new software, system upgrades, patch installation, backups, software/hardware problem resolution and various ad hoc requests.

Essential Functions:

• Systems Engineering and Provisioning
  • SME for systems design, management, and escalation
  • Engineering of enterprise systems/applications and related solutions for various project and operational needs
  • Install new and/or rebuild existing servers (Physical and Virtual) including: configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Develop and maintain installation and configuration procedures
  • Contribute to and maintain system standards
  • Research and recommend innovative, and where possible, automated approaches for Citrix/system administration tasks.Identify approaches that most efficiently leverage our resources and provide economies of scale
  • Plan, design, and execute new center integrations
• Operations and Support
  • Maintain and manage related Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality, VMware, and Citrix support as required.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
  • Perform regular security monitoring to identify any possible intrusions
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
  • Create, change, and delete user accounts per request
  • Assist with scheduled and emergency systems/applications patching
  • Provide 2^nd and 3^rd level support for incident resolution and root cause analysis.Work with infrastructure team, application team and service providers to ensure solid designs and solutions to maintain secure and highly available systems.
  • Repair and recover from hardware or software failures.Coordinate and communicate with impacted constituencies
• Maintenance
  • Make recommendations on any server software maintenance, patching, and performance tuning policies and procedures to ensure optimal performance and availability.
  • Create / Maintain operational, configuration, or other procedures
  • Perform periodic system performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required
  • Maintain data center environmental and monitoring equipment
  • Managing telecom vendor escalation to ensure maximum uptime for all centers
• Communications
  • Interpret and/or discuss complex information with technical resources or business owners effectively; regularly provide advice and recommend actions involving complex issues.
  • Mentor other team members in the IT Department
  • Responsibility for training of other engineers and developing these training plans

• Regular attendance and punctuality
• Contributes to team effort by accomplishing related results as needed
• Ensures that all processing and reporting deadlines are consistently achieved
• Perform any other functions as required by management

Qualifications and Education Requirements

• Minimum 8 years industry experience.
• 7+ years experience in Windows Server, VMware, and Citrix technologies including:
  • Citrix 6.5 and above
  • Windows Server (2008 R2 and above)
  • Active Directory (2008 and above)
  • Group Policy in an enterprise environment
  • PowerShell Scripting
• Microsoft Certified Professional – MCSE 2008 or above
• Bachelors degree in computer science, information technology or equivalent
• Ability to work a flexible schedule (including overtime, and weekends), as necessary.
• Superior analytical and statistical skills

Other Desired Skills

• Citrix CCE-V
• Citrix CCP-N
• Security experience and credentials (ex: CISSP)
• VMware ESXi 5.5 to current
• Citrix XenApp 6.5 to current
• Veeam Backup Solution
• LANDesk/Ivanti – patch management
• Knowledge of healthcare IT systems

Required Competencies

Strong leadership skills. Exceptional Customer Service Skills.  Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking.