Technical Sustain Lead (Java/Oracle)
- Job Title
- Technical Sustain Lead (Java/Oracle)
- Job ID
- 27211165
- Location
- Detroit, MI
- Other Location
- Description
-
This individual is responsible for steady state application production support activities including: executing deployment, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.
Job Responsibilities
- Lead application severity incident to quick resolution
- Provide resolution of any technical issues faced by the application
- Assign task to team and guide the team in resolving technical issues
- Participate in technical discussions with the development team for deployment and code reviews
- Drive knowledge transition from development to sustain team for each functional deployment
- Lead RCA and SWAT investigations for the Sustain team
- Take ownership of complex issues following through to resolution
- Conduct real-time queue monitoring and decision making
- Represent application requirements for Infrastructure activities
- Assess, plan and communicate steady state upgrades/patches
- Participate in Discovery Phase to assist with scoping effort for application teams
- Devise and develop solutions to meet or exceed business requirements
- Participate in technical meetings and status meetings with the business
- Co-ordination between upstream applications to resolve incidents
- Communicate with several different technology areas in a highly matrixed organization
- Facilitate day to day execution of real time technical support and troubleshooting
- Attend CAB Meetings and approve changes
- Support business continuity and disaster recovery activities
- Other Key responsibilities (enhanced services): Lead maintenance of master documents ie Runbook, Playbook and help maintain accurate application documentation
- Provides guidance in designing solution Lead resolution of Sev1 and SEV2 incidents
- Provides guidance in resolving performance related issues
- Review and accept the technical documentation
- Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
Qualifications
- Essential Skills Experience in complex multi-team delivery models
- Negotiation and conflict resolution skills
- Solid understanding of technology
- Financial Services or auto finance experience
- Correlate environment conditions and metrics to application events
- Competencies Sense of responsibility for the provision of stable systems to business customers
- Effective time management and ability to prioritize multiple responsibilities
- Effective conflict management -- able to balance business "demands" with practicality
- Confident, Self-starter - demonstrates initiative and influence
- Utilizes business and technology skills effectively
Minimum Requirements
- Excellent verbal and written communication skills.
- Applied experience in databases specifically Oracle
- Applied experience with Java EE Experience in a similar sustain role and extensive knowledge of associated processes
- Experience debugging problems in a distributed system
- Applied experience with Unix and Windows platforms
- Experience with source control management and build tools including SVN
- Excellent stakeholder management -- fair in dealings with vendors and business customers
- Experience working with customers and on support cases
- Bachelor of Science in a related field (e.g. Computer Science or Information Systems)