Legato, LLC Senior Recruiter Stephanie Malbrough (stephanie.malbrough@legatocorp.com / 443-583-4481) would love to speak with you regarding the following position: Systems Administrator 0, in Annapolis Junction, MD.

What You Will Do

Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets. Verify tickets for correct routing and research and reroute incorrectly routed tickets. Update ticket status and provide work documentation on HD and SR tickets. Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.  Perform preliminary categorization of problems. Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team. Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.  Complete required ticket updates and work documentation. Escalate problems or tickets to higher level management when required and/or necessary.

Who You Will Work With

You will work alongside other Systems Administrator, providing support to IT systems including day-to-day operations.

Who You Are

An Systems Administrator that’s provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

• No demonstrated experience is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a bachelor’s degree.
• Must have 1-year experience in customer service, technical helpdesk, office administration, or project management.

What Your Future Manager Says

"Our team at Legato Corp is a family first company that is growing every day and we look forward to finding that Systems Administrator that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions