Title:  General Ledger Balancing Support Rep.

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

We are seeking a Balancing Technical Support Representative to provide support and troubleshooting assistance to bank and credit union customers. In this role, you will be a part of the Balancing Support Group responsible for reviewing reports, examining G/L accounts and working through the G/L interface to look for outages for our customers. The desired candidate must have knowledge of financial institution processes and strong customer service skills

• May require working holidays, weekends, or extended hours as business needs dictate.
• Schedule may vary from 7 a.m. - 7 p.m. Monday through Friday. Typical schedule is 8 a.m. to 5 p.m. CT
• May require occasional overnight or extended travel – rarely.
• May require the ability to work remotely. 

About Our Team

We provide a comprehensive suite of ATM, debit, and credit card transaction processing as well as card and ATM management solutions that are fully integrated with core banking systems as well as related complementary solutions. This integrated approach generates the material operating efficiencies and seamless transaction processing only available in a tightly integrated processing environment. 

Our level 1 Support Team provides level 1 technical application support during business hours for solutions to all the financial customers who utilize the platform.  

MINIMUM QUALIFICATIONS

• 1 year of experience in accounting, G/L reconciliations or backroom operations at a Financial Institution.

PREFERRED SKILLS

• Associates degree is preferred
• General understanding of troubleshooting techniques and practices.
• Prior experience on credit card settlement.
• Prior experience on First Data ESS View Settlement application.

ESSENTIAL FUNCTIONS

• Provides level one troubleshooting.  Accurately assesses the customer's product issue or problem.  Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
• Identifies and resolves reconcilement issues and any other questions that may arise.  Answers general reconcilement questions.
• Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS).  Uses available support tools to assist the customer and/or recreate the issue.
• Participates in training programs to continuously improve product knowledge and service skills.
• May assist in training new employees or serve as go-to person for team members.

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