Conexess Group is a staffing company that specializes in finding the right talent for our clients and connecting people with new opportunities.  

General Description:
The Digital Product Owner will be responsible for: 1) collaborating with design, technology, and analytics partners to manage new features from ideation through production release in agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value. 

Duties & Responsibilities: 

• Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser 
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and testing; including participating in agile team ceremonies such as sprint reviews/demos.
• Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions 
• Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs 
• Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions 
• Track and monitor key performance indicators 
• Establish annual goals and objectives for products 
• Provide transparency and ongoing communications with line of business partners/key stakeholders 
• Maintain and provide product information to servicing partners for contact center training documentation 
  Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc
   

Preferred Knowledge and Skills: 

• Bachelor's Degree required 
• 3 - 6 years of related experience 
• Solid digital product management background 
• Experience working in Agile development preferred 
• Ability to have fun and a willingness to try new things and challenge the status quo 
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving 
• Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions 
• Ability to self-motivate and work well independently and with different teams 
• Strong presence with ability to interact with and influence all levels of the organization