Option 2: Create a New Profile
IT Helpdesk
- Job Title
- IT Helpdesk
- Location
- Lancaster, CA 93534
- Other Location
- Description
-
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Installs and main
- tains system software, perform desktop support duty.
- Identifies opportunity for automation and performs feasibility analysis.
- Serves as liaison with information systems staff in systems design improvement and resolution of programming and/or related problems.
- Collaborates with other departments on processes and projects.
- Researches, analyzes, designs and maintains desktop computer systems.
- Works to identify, resolve, and/or correct various system errors or failures. Addresses problems in hardware, software and/or procedures.
- Identifies user requirements, evaluates software alternatives, and makes recommendations for the selection of software/hardware.
- Trains users in the operation of new or modified systems and programs.
- Meets with supervisors and/or employees regarding departmental or division issues.
- May maintain departmental security access for network files.
- Performs related work as required.
- Design, testing and deployment of new computer configurations
- Analysis and selection of new technology
- Formulating management policies for user rights and security.
- Working with vendors to determine system selections based on price, technical functionality, and support
- Documenting technical processes and organizational guidelines
- Advising upper management about IT issues
COMPETENCIES
- Proven expertise with Cisco and Huawei ICT products
- A diverse skillset including network design and troubleshooting,
- A wide range of experience with Siemens NX, AutoCAD, PLM, SAP,WMS, OA system
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- Excellent communication skills and team-working tendencies
- A penchant for multi-tasking and self-starting
- A genuine fascination for the IT field and a commitment to global change
- Bilingual with Chinese is preferred
REQUIRED EDUCATION AND EXPERIENCE
-
- Graduation from an accredited college or university with a Bachelor’s degree in information system or equivalent combination of education and experience
- Proven knowledge + expertise, and passion for information system and network filed
- Top-notch Windows 7, windows 8, window 10, MS office suit skills
- Strong familiarity with (DHCP, DNS, Active Directory, TCP/IP networking, and domain )