CAREERS - BYD USA

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IT Helpdesk

Job Title
IT Helpdesk
Location
Lancaster,  CA 93534
Other Location
Description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Installs and main
  • tains system software, perform desktop support duty.
  • Identifies opportunity for automation and performs feasibility analysis.
  • Serves as liaison with information systems staff in systems design improvement and resolution of programming and/or related problems.
  • Collaborates with other departments on processes and projects.
  • Researches, analyzes, designs and maintains desktop computer systems.
  • Works to identify, resolve, and/or correct various system errors or failures. Addresses problems in hardware, software and/or procedures.

 

 

  • Identifies user requirements, evaluates software alternatives, and makes recommendations for the selection of software/hardware.
  • Trains users in the operation of new or modified systems and programs.
  • Meets with supervisors and/or employees regarding departmental or division issues.
  • May maintain departmental security access for network files.
  • Performs related work as required.
  • Design, testing and deployment of new computer configurations
  • Analysis and selection of new technology
  • Formulating management policies for user rights and security.
  • Working with vendors to determine system selections based on price, technical functionality, and support
  • Documenting technical processes and organizational guidelines
  • Advising upper management about IT issues

COMPETENCIES

  • Proven expertise with Cisco and Huawei ICT products
  • A diverse skillset including network design and troubleshooting,
  • A wide range of experience with Siemens NX, AutoCAD, PLM, SAP,WMS, OA system
  • A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
  • Excellent communication skills and team-working tendencies
  • A penchant for multi-tasking and self-starting
  • A genuine fascination for the IT field and a commitment to global change
  • Bilingual with Chinese is preferred

     

    REQUIRED EDUCATION AND EXPERIENCE

  •  

  • Graduation from an accredited college or university with a Bachelor’s degree in information system or equivalent combination of education and experience
  • Proven knowledge + expertise, and passion for information system and network filed
  • Top-notch Windows 7, windows 8, window 10, MS office suit skills
  • Strong familiarity with (DHCP, DNS, Active Directory, TCP/IP networking, and domain )