Main Job Tasks and Responsibilities

• answer telephone, screen and direct calls 
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensure knowledge of staff movements in and out of organization
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• receive and sort mail and deliveries
• schedule appointments
• maintain appointment diary either manually or electronically
• organize conference and meeting room bookings
• co-ordinate meetings and organize catering
• monitor and maintain office equipment
• control inventory relevant to reception area
• tidy and maintain the reception area

  Education and Experience

• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software applications
• knowledge of customer service principles and practices
• keyboard skills
• ability to work a switchboard

  Key Competencies

• verbal and written communication skills
• professional personal presentation    
• customer service orientation   
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance

  Receptionist Skills and Qualifications:

  Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management